boilerplate messages in bugs

[Reinhard Tartler]

Leann Ogasawara <leann.ogasawara at canonical.com> writes:

>  Thoughts?

IMO, the underlying problem is that when a user takes his time to report
a bug, he somewhat expect the bug to be read, understood and
handeled. At least that's most probably why he has filed the bug in the
first place.

With the massive growth of number of bugs filed every day this is
something that we ubuntu developers don't really have the manpower
for. I think a bit of frustration could be avoided if content of the
automatic messages we currently discuss would make it clear that the bug
message was created automatically and that the bug it is filed at may or
may not be looked/triaged at by anyone.

Perhaps we can work on a 'meta-template' or at least on guidelines what
information should be included on such messages that are 'mass-posted'.

Moreover, maybe we could bribe the launchpad developers to display such
'autogenerated' submissions with some other backgroundcolor (with a link
'whats this') to make the issue clearer to the submitter. 

-- 
Gruesse/greetings,
Reinhard Tartler, KeyID 945348A4