[Ubuntu-be] IRC meeting report 14/10/2009 - support points map

Jan Bongaerts jbongaerts at gmail.com
Sat Oct 17 19:08:19 BST 2009

I also think the map is of great importance. I've had several requests
already, in the little time I am registered on it, and I still stay in touch
with the people that contacted me.
The map is a fantastic interface for anyone. Please don't dispose of it!

On Sat, Oct 17, 2009 at 6:40 PM, jean7491 <jean7491 at free.fr> wrote:

>  Hi,
> The Ubuntu community of users that help each other on a voluntary basis is
> one of our trumps and the support points map is the best implementation of
> this idea of mutual help.
> The availability of a local help is is one of our best arguments to
> convince beginners.
> I don't have the technical knowledge to explain/argue how to do, but we
> should maintain a kind of support points network, where beginners can find
> help when needed. Forums and online documentation are difficult for these
> beginners.
> It should not be a one man task, but a team work of several people.
> The number of support points is less important than the accuracy of the
> regularly updated list and the reactivity of the volunteers.
> The removal of the current map without replacement could give a wrong idea
> of the willingness of the Ubuntu-be community to fullfill its goals and two
> track policy as defined on the web-site.
> Additionally it seems high time to think about a real life meeting about
> the future and organization of the team.
> *
> Jean*
> Pierre Buyle a écrit :
> Hi,
> regarding the support point map. The current site is a dead end. I
> develop it almost alone from scratch in PHP4 using CodeIgniter (a PHP
> framework). It has not been touched for more than a year. Mainly
> because I don't have enough time to work on it. The idea floating in
> my head for more than a year is to leverage Drupal and Launchpad.
> Using Drupal means that a lot a "base features" such has user
> registration, login, etc. has not to be re-done. And Launchpad is
> already integrated in Drupal for user registration, login and group
> membership. But even for that, I don't have enough time at hand.
> My proposition is the remove the current map website. The database can
> be kept and exported to a more useful format (CSV, vCard, etc.) and
> handled by a few responsible people (we don't want to make it public
> since it contains private information).
> On Thu, Oct 15, 2009 at 9:04 AM, kenneth.westelinck at pandora.be<kenneth.westelinck at telenet.be> <kenneth.westelinck at telenet.be> wrote:
>  As already stated, we need to update the support map as the lack of
> reaction by support points gives a negative image of ubuntu community.
>  I guess the support points are a real PITA. The problem is that everybody on this list very much enjoys using Ubuntu and _try_ to be a support point (I guess this includes myself). Maybe we need some kind of renewal system for support points, like the membership for Ubuntu-BE. The other week I received a mail that my membership was about to expire and I needed to renew my membership. This system might work for support points as well.
> And if all else fails, users can still visit this mailing list and various forums if they encounter any problems.
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