[Ubuntu-be] Ubuntu support points map - a little test - ICTdag.be

[Jurgen Gaeremyn]

Okay,

I'll be answering in the thread... but it's a dangerous one - it could 
too easily turn into an off topic rant over any of the arguments used in 
here.
I do think it would be a great exercise to refine and address all the 
points that came up in the mail of Koen, and tackle them on some wiki 
page (that then could be used by the education task force... and 
possibly some other ones too) :)

I'll be signing off here, but do read on...
Jurgen.

Koen Wybo wrote:
> Al uw argumenten zijn goed. Mijn ervaring is dat hoe goed / logisch /
> pedagogisch / econonomisch verantwoord ... je argumentatie ook mag
> zijn... men er amper naar luistert. Wat we nodig hebben zijn
> 'emotionele' argumenten. Noem het de waw-factor van MS. Men speelt in op
> gevoelens: geen angst, geen onzekerheid meer hebben, geen twijfel meer.
> (hmm, komt dit van FUD ;-) ) De focus ligt niet alleen bij de
> linuxmachine maar ook de persoon die er straks gebruik van moet maken.
> Naast linuxexpertise komt er ook heel wat psychologie bij te kijken. En
> hoe pakken we dat 'tweede luik' aan? 
>   
Mmm... exciting exercise! We need some emotional arguments... So for the 
task force we're looking for well breasted girls willing to wear too 
tiny ubuntu shirts willing to titter... uhm, I mean twitter about their 
Ubuntu experience. Starting off on a funny note, we indeed need people 
who look ... using Ubuntu in a very relaxed way - where Ubuntu is just 
"the thing underneath" (as for many people, when talking about "Windows" 
they really mean Word, Excel, Powerpoint - it's the applications that 
make the difference). Slogans like: "the same computer for 250 euro 
less" could catch some attention :)

About the uncertainty issue... admitting that MS is still a vast 
majority is inevitable. But by naming it, we can address the emotion and 
get into the rationale: "so what exactly do you think you'll be missing 
out on?" And demonstrating things is the next step.

The "wow-factor" of MS ... I think we can make them blush away is we use 
a nice desktop theme and some compiz magic. I'd just stick to the Wobbly 
windows and also demonstrate the ease with which f.e. one can then zoom 
in (Start-key and scroll weel by default) and show off some other 
useability features. Wow galore for Ubuntu!

FUD... again: address, acknowledge and set into proportion. Throw some 
fud back at Microsoft: they require you to buy a new OS every few 
years... and will always require the latest hardware to go along. MS 
isn't capable of offering you a decent service, because they need to 
keep selling and they have commercial interests with hardware vendors 
too... Ubuntu allows you to run on the machines you had to dump when you 
upgraded to Vista...

And indeed... some psychological training or sensibility would be in 
place :D
>> 2. Can we set up a decent stand?
>>
>> This question is possibly even more important is you don't want to 
>> profile Ubuntu as "a bunch of amateurs".
>> I would hope a specific task-force for this audience would be worth 
>> while... 
>>     
> Maar geen 'bunch of amateurs'... Wat betekent het woord task-force dan?
> Denkt men hier commercieel / affiliatie met canonical of privépartners?
> Of eerder iets in de zin van hogeschoolstudenten die begeleiden (en waar
> vind je die dan?) Of 'vrijwillige' leerkrachten die elkaar ondersteunen
> (maar zitten we dan weer niet bij 'a bunch of amateurs'?)  
>   
First level of support = bunch of amateurs... with all the benefits of 
them: you don't have to pay them (all that much).
Hopefully there will come a more refined competency list allowing 
specific issues to be solved at a second level of amateur support.
If that doesn't work out... (or if time is a bigger issue than money) 
... there's the real deal, and you can get Ubuntu/Canonical paid support.
First year launching, it would even be a good idea to take on a support 
contract if the in-house knowledge is limited.
I think this is the power of Ubuntu being both strongly community driven 
AND being a  corporate product (by Canonical)
>> specific targeted folders could then be printed in lower 
>> volumes... and I think it's easy to have some Edubuntu systems running 
>> out there..
> Edubuntu is interessant voor de thin-client maar zijn veel scholen hier
> rijp voor? Anders: waarom niet een 'gewone' ubuntu? 
>   
Don't know actually... imo plain Ubuntu is at least as well... don't 
know the real advantages of edubuntu.
(xubuntu on the other hand is great for the old-timers in some schools)
>> Some things to think about.
>> I agree with Koen: we shouldn't be pulling strings if we then end up 
>> making ourselves and Ubuntu ridiculous.
>> Maybe it's worth our while to wait this out for another year and get our 
>> act together (but keep it on our roadmap)
>>     
>
> Liefst niet enkel een 'act' maar ook effectief iets te betekenen voor
> het onderwijs. Dit gaat over sponsoring, contact zoeken met het
> ministerie van onderwijs en de Guimardstraat (70 procent van het
> onderwijs), mensen hebben die te velde het werk gaan verrichten, enz.
> Met andere woorden een soort van businessplan (hoewel ik dit woord
> afgrijselijk vind). 
>   
"getting our act together"... for me means: "figuring out for ourselves 
where we want to set our priorities and how we will do it" (setting up a 
"business plan" to use your word) ... and not "putting together some 
acting stuff".
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