What a laugh...lol...!

[draicone at gmail.com]

Hello all,

A basic support package? Bear in mind that people would much rather want
something that comes with a warranty and a recognized company behind it.
People have heard of MS. They haven't heard of Canonical (and certainly
haven't heard about the LoCo). There have been many attempts at providing
support for Ubuntu, but I think it needs to come from the distributors - for
example, allowing people to purchase support at the same time as obtaining
their Ubuntu CD (or PC pre-loaded with Ubuntu).

Otherwise, something like $50-75 per year (as you aren't obliged to provide
support for life, and with all these new releases, shouldn't anyway) sounds
reasonable. If there was some way to bring together a group of qualified
people to provide the support, you could even form a NPO. However, you have
to remember, where do you draw the line for support? What if a user
accidentally opens up the terminal, manages to work as root and wipe the
file system? Which packages will you provide support for? Even, which
releases of Ubuntu do you provide support for? (LTS would be the best
idea...)

Ubuntu's predictable release cycle is good, but I can't really provide an
opinion as I have very little experience with the OS. Anyone know of
existing, paid support programs for Ubuntu?

On 2/2/07, Paul Schulz <pschulz01 at gmail.com> wrote:
>
> Hi James, and others..
>
> What do you think people would pay for a basic support package?
> $50, $100?
>
> The concerns raised by 'draicone' could be easily addressed by a
> suitably trained helpdesk, talking people through some basic 'howto's
> on using the GUI.
>
> Support could be offered:
> - though a helpline (via VoIP this could be anywhere)
> - via local user groups (where the money could be used to train trainers).
>
> Thoughts?
>
> I know some training packages are already available (eg.
> http://www.theingots.org/)
> and there is also documentation on the Ubuntu website. I also know of
> people in
> South Australia who are capable/accredited to give 'The Ingots'.
>
> What do people think would be the best way to progress?
>
> Cheers,
> Paul
>
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