Ubuntu in the other news?

[Michael Shigorin]

On Thu, Sep 15, 2005 at 02:08:29PM +0100, Mark Shuttleworth wrote:
> >Jeff, just for the record -- I've recently seen quite
> >embarrassing comments regarding Ubuntu 5.04 quality and
> >usability from one seasoned Python hacker I know by mail
> It would be good to get that feedback on record in the bug
> tracker so we can figure out if it's bugs, poor documentation
> or just a misunderstanding.

I'll try to provoke him (you know, kind of people who would more
easily do something after betting they can't :).  At least we
expect that behaviour from our distro's users, right?

> >FWIW, maybe some kind of a less formalized "complaint tracker"
> >would help, with lower barrier for those who have stumbled
> >upon something.
> Funny you should ask ;-)

Well I'd better ask and not reinvent the wheel, especially while
trying to help with some idea we didn't manage to implement yet
which still feels like The Right Thing :-)

> In Launchpad we now have a support request tracker. Every
> (almost, GUI, mostly) app in Breezy has a menu item "Get Help
> Online...", which takes you to a simple page that should
> eventually, list sources of support available for that app,
> both upstream and in the distro. And that page also leads you
> to the support tracker, where you can file a support request.

I've read about this kind of integration but didn't actually got
around to looking at things myself. (in fact, failed to mirror
5.10C4 onto local LUG ftp server -- source ones I've tried seem
to have been overloaded, and not every mirror caught up then, 
or something like that so I've ended up deciding to wait for 5.10 
for lending people to pull off us).

> I hope this will be a formalised place for informal, community
> based support, supplementing the mailing list and the forums.

Well, I hope that this form will succeed.

> The good thing is that we can easily convert a support request
> into a bug, if it really is a bug. And we can keep track of the
> number of support requests that are associated with a given
> bug, to help us gauge severity.

Thanks

> >PS: also would be nice if someone'd comment upon Tom Lord's
> >http://lists.gnu.org/archive/html/gnu-arch-users/2005-09/msg00002.html:
> Best to let sleeping dogs lie, I think.

NP with me, I didn't delve into the dark corners of the story
from either side.

Kind of having enough thoughts on the topic in my own head (being
both volunteer for a few projects, active -- that is, patching/
supporting -- user for several more, and taking part in the
leading free software consultant firm here in Ukraine)... but
those need much more work, filtering and structuring yet.

In fact, I've asked info@ (thanks Mako!) where to seek
"infrastructural" (as in "businesses and communities
collaboration") information on Ubuntu exactly while trying
to understand to which extent this endeavor fits with what
I've come to myself.

Something turned out being 1:1, something not.
Oh well :)

-- 
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