menu troubles (heh)

[John]

Shawn McMahon wrote:
> On Wed, Dec 28, 2005 at 11:45:39AM +0800, John said:
> 
>>My wife, a simple user, alternates between Windows XP (work). Ubuntu 
>>Warty and Fedora Core 3. She uses what's provided.
> 
> 
> Your wife is not a simple user, because she has a system administrator.
> Simple users don't get to roll over and poke a sysadmin in the arm when
> they have a question; they have to look through documentation they
> probably threw away to find an 800 number (if they're lucky and it's not
> a 900 number), and then sit on hold waiting for some earnest but
> inexperienced young kid in Bangalore to work his way through the
> script that hopefully gets to her answer.
> 
> 
> 
in which case the actual application's name, not a descriptive term, 
would be even more important.