hope this *helps* ;)

[Michael Shigorin]

On Tue, Dec 20, 2005 at 09:30:55AM +0100, Mart??n van de Streek wrote:
> We see part of this on the Dutch mailinglist and channel a lot.
> People don't expect things to be discoverable, so they ask VERY
> simple questions. When you tell them how to find it, they're
> always surprised.  (CD burning, for example: "What's the CD
> burning program?"; "Just insert a blank disk"; "But.."; "Just
> do it"; "Hey, that's easy!")

Fueling the car to start isn't exactly "discoverable".
And "d10e" doesn't neccessarily mean "bringing benefit"
since there's "expectable", and figting habits with logic
is a lost cause.

Inserting a blank disk, one might want to run cdrecord -atip
to consider the quality (I don't think such "advanced" features
are supported in dumbed-down recording UIs; didn't check though).

> Everyone thinks he's advanced, so everyone will go and mess up
> any 'advanced settings'.

Exactly.  I've proposed (and today added toan example) how this
could be handled.

> I completely agree with that, but for that we need to teach the
> users that things like help files exist and are useful. People
> just don't expect things to work in a logical/intuitive way
> anymore, because that's not how Windows works.

Maybe something like "the first ``accidental'' help file that
*really* rocks" would aid in getting helpofobia defeated...

-- 
 ---- WBR, Michael Shigorin <mike at altlinux.ru>
  ------ Linux.Kiev http://www.linux.kiev.ua/