12.10 DVDs received, but held in customs

[Laura Czajkowski]

Hi Rodrigo,

You will need to email shippit and ask them for this, they've usually
been in the past been able to help resolve this.

Laura

n 19/11/12 15:32, Rodrigo Rodriguez wrote:
> Hello,
>
> Ubuntu Nicaragua has received their DVD's but, as usually, they have been
> held in customs.
>
> Because of the number of disks, the agency (TNT) has told us we have
> to pay customs
> clearance and taxes. We have contacted the agency for customs clearance but
> we require an invoice that reflects the cost of the disks.
>
> We have explained that the disks are a gift, but they do not believe us.
>
> Therefore, could it be possible to provide us with a letter explaining that the
> discs are a donation, or otherwise, an invoice reflecting $ 0.00 for the
> value of the discs?
>
> Looking forward for your answer,
>
>
>


-- 
Laura Czajkowski 
https://wiki.ubuntu.com/czajkowski
LoCo Council Member 
Community Council Member

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