<html> <head> <meta content="text/html; charset=ISO-8859-1" http-equiv="Content-Type"> </head> <body text="#000000" bgcolor="#FFFFFF"> <div class="moz-cite-prefix">Hi Rodrigo, You will need to email shippit and ask them for this, they've usually been in the past been able to help resolve this. Laura n 19/11/12 15:32, Rodrigo Rodriguez wrote: </div> <blockquote cite="mid:CAOqEWZGAMP-xXmO+zr2phYVf85aGo4CeWh3TCy_5pF7T94ArZA@mail.gmail.com" type="cite"> <pre wrap="">Hello, Ubuntu Nicaragua has received their DVD's but, as usually, they have been held in customs. Because of the number of disks, the agency (TNT) has told us we have to pay customs clearance and taxes. We have contacted the agency for customs clearance but we require an invoice that reflects the cost of the disks. We have explained that the disks are a gift, but they do not believe us. Therefore, could it be possible to provide us with a letter explaining that the discs are a donation, or otherwise, an invoice reflecting $ 0.00 for the value of the discs? Looking forward for your answer, </pre> <fieldset class="mimeAttachmentHeader"></fieldset> </blockquote> <pre class="moz-signature" cols="72">-- Laura Czajkowski <a class="moz-txt-link-freetext" href="https://wiki.ubuntu.com/czajkowski">https://wiki.ubuntu.com/czajkowski</a> LoCo Council Member Community Council Member</pre> </body> </html>