Actual replies from rt at ubuntu.com?

[Tony Yarusso]

On Jan 21, 2008 9:03 PM, Brian Burger <blurdesign at gmail.com> wrote:

> Hi all,
>
> I'm the web contact person for Ubuntu Canada; last year we had
> Canonical's loco-hosting folks set up a Drupal site for us - our
> previous website had been home-hosted & static, we wanted something
> that more Ubuntu Canada members could contribute to easily.
>
> However, the default theme in Canonical's Drupal installation includes
> a whole bunch of links that're built right into the theme and broken
> in any website but whatever it was originally designed for.
>
> There's also no way to edit a theme in the standard Drupal
> installation we've been given - no SFTP/SSH access info has ever been
> passed on, and Drupal's theme editor module isn't installed by
> default.
>
> Worse, I've been waiting for four months (and three emails so far) for
> any response from rt at ubuntu.com on fixing these issues. I've gotten
> NOTHING back, not even a short, "Hey we'll put you in the work queue
> and get back to you shortly." - just nothing.
>
> Meanwhile, the Ubuntu Canada site is broken, unthemed and unfixable.
>
> I sent the first email back in early October, have sent monthly emails
> since then asking for information, and gotten exactly zilch, nada &
> nothing in reply.
>
> So does rt at ubuntu.com actually work, or is it just routed to dev/null?
>
> Frustrated,
>
> Brian Burger
> Ubuntu Canada Webmaster (for my sins)
> ubuntu-ca.org
> wirelizard.ca
>
> --
> loco-contacts mailing list
> loco-contacts at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/loco-contacts
>


I've actually bothered to stick around in #canonical-sysadmin on a number of
occasions as suggested, as well as sending a few personal e-mails, but have
had little luck, or when I thought I had luck, found out that it was false
hope.  I don't remember who I spoke to first, but at that time the excuse
was that they were busy due to Gutsy release proceding, and would get to the
LoCo stuff after UDS.  Later, I spoke to Jono Bacon to follow up, and he
said he would "look into it internally", which maybe is related to the new
hires line, but I'm not sure.  Incidentally, I was told the same thing about
new people just being hired, and was told that things would start to pick up
significantly as soon as they were trained in.  That was a few weeks ago
now, so I'm not sure how much longer they intend to be in training.
Additionally, on two separate occasions I had Benjamin Mako Hill promise me
that he would address the ticket in question, at the very least getting an
acknowledgement e-mail sent the very next day.  In neither case did that
happen, as Brian mentioned.  While I am still willing to deal with this to
some extent for the Ubuntu Canada site (which I help with), it has gotten to
the point where I would not be comfortable trying to host a web site for
Ubuntu Minnesota (my currently local group) with Canonical, as they simply
do not deliver on their promises.  I am quite disappointed.

Meanwhile, Chris - the particular problem with the theme noted here is
broken relative links, which can not be solved through CSS.

If the community could get both a response and action from the Canonical
sysadmins in 24 hours or so, then it would be workable to have them review
PHP code in themes, but given the fact that Ubuntu Canada's timer of first
request to functional web site is over a YEAR and still ticking, that
clearly is not an acceptable solution.

-- 
Tony Yarusso
http://tonyyarusso.com/
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