Actual replies from rt at ubuntu.com?

[Timo Jyrinki]

2008/1/23, Brian Burger <blurdesign at gmail.com>:
> It means I'm going to have to set up an *entire* second Drupal install
> somewhere, on public but non-Canonical webspace, and add accounts for
> the various Ubuntu Canada members who've agreed to help. THEN that
> theme will have to be extracted from our second Drupal install, vetted
> by Canonical, and installed by them.

That is btw entirely understandable, since the production servers are
not used for testing elsewhere, either. I've / we've also set up all
the software on my own server to test and develop themes (MoinMoin,
SMF, Planet, Wordpress...). I also spent tens of hours of my (limited)
free-time soon after the "loco hosting disaster" to be able to do the
migration of the main web site to canonical data center as soon as
possible. Also later on I spent similar amounts of time to make
migrating the rest of the services as easy as possible for Canonical.

> And it better be perfect, because any tweaks we want to do will have
> to go thru the same clumsy process.

Yup, it's better be in quite a good shape since reaching the people
for updates is so slow at the moment.

The handling time of tickets does suck, a lot, it does not seem like
they're handled at all, but I guess it has already been communicated
:) Of course, I'd also have much more difficulties being as positive
if I didn't have the whole ubuntu-fi.org migrated nowadays and if my
tickets would be about whole sites, not just about small details at
this moment. Anyway, Canonical people are working and are doing a good
job, there just has been too much of work.

I think asking about prioritizing of critical (whole sites down/broken
etc.) issues on IRC is the best way to go at the moment, since the
ticket system does not allow good enough prioritizing.

-Timo / Ubuntu Finland