Support Help...

[bmarsh at bmarsh.com]

If you are saying he can't have a static IP address, he doesn't need one.  The point of a 'dynamic' address is that his computer (using a client) informs dyndns.com of his current ip address.  This sets the 'dynamic' link of mydad.homelinux.net to whatever ip address he currently has.

Using dyndns as an example.  There are other sites allowing dynamic ip links.


> On May 8, 2015, at 5:58 PM, BRM <bm_witness at yahoo.com> wrote:
> 
> I'm not sure his home network would support that.I don't recall what their network configuration, but his system is likely behind a router that doesn't provision real IP addresses.
> I've used TeamViewer in the past, but that requires having decent performance...
> 
> Ben
> 
> 
> 
> On Friday, May 8, 2015 4:54 PM, Bruce Marshall <bmarsh at bmarsh.com> wrote:
> 
> 
>> On 05/08/2015 04:00 PM, BRM wrote:
>> My dad is using Kubuntu on his Gateway Netbook. I had setup him up a while ago, under 13.10 IRC, and we've done upgrades for a while.
>> I think he ran the 15.04 upgrade, and now he's complaining about it being slow. Unfortunately, he's 9 hours away in Ohio and I don't really have a good way to support him.
>> 
>> The upgrade broke his wireless connectivity; but he does have an Ethernet cable so he can get it on-line.
>> 
>> Two questions:
>> - is there anyone here in the Columbus, OH area that could possibly help out?
>> - any ideas on how to support him?
>> 
>> TIA,
>> 
>> Ben
> 
> 1) I'm not in the Ohio area.....
> 
> 2) I would set up a dynamic IP address  (see dyndns or several others) so that you could always get to his computer remotely.   Then you could SSH into the computer to handle problems, assuming the computer is runnable.  But you could also provide an alternate method of booting so you'd always have a runnable system.
> 
> For example, you could issue a cmd:    ssh   mydad.homelinux.net     if you were using  a dyndns account.  You would make up the "mydad" name when setting up the acct.
> 
> You would need to add a client on his system to set the IP address whenever it changes, but that is not a hard thing to do.
> 
> 
> 
> 
> 
> I routinely connect to my system of 5 computers and once into my network via SSH, I can move to any of those computers.
> 
> 
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