Support Help...

Mon May 11 14:44:01 UTC 2015

No, I'm saying the router isn't configured to give him a public address. I believe we left it NAT'd so it'd have to get through a firewall and map to a private network. And that's assuming their ISP provides them a public IP address beyond the modem by default. (AT&T does not, unless you configure the modem specifically do to so.)
I've got a public internet server[1], I may try giving him an SSH login to it with a reverse-proxy to a local SSH on the same command-line so I can login via an SSH channel....but I'm not sure he has SSHd installed on his laptop either (not likely); nor is he (or my mom) technical enough to walk through the process of doing so.

Probably the better solution is to get OpenVPN running on the public server, and then setting them up with that next time I see them; and ensuring he has SSHd installed on his laptop with a simple script he can run to enable/disable the firewall access for it (or may be that's part of the OpenVPN client configuration for him).

Ben

     On Friday, May 8, 2015 6:26 PM, "bmarsh at bmarsh.com" <bmarsh at bmarsh.com> wrote:

 If you are saying he can't have a static IP address, he doesn't need one.  The point of a 'dynamic' address is that his computer (using a client) informs dyndns.com of his current ip address.  This sets the 'dynamic' link of mydad.homelinux.net to whatever ip address he currently has.

Using dyndns as an example.  There are other sites allowing dynamic ip links.

On May 8, 2015, at 5:58 PM, BRM <bm_witness at yahoo.com> wrote:

I'm not sure his home network would support that.I don't recall what their network configuration, but his system is likely behind a router that doesn't provision real IP addresses.I've used TeamViewer in the past, but that requires having decent performance...
Ben

     On Friday, May 8, 2015 4:54 PM, Bruce Marshall <bmarsh at bmarsh.com> wrote:

  On 05/08/2015 04:00 PM, BRM wrote:

  My dad is using Kubuntu on his Gateway Netbook. I had setup him up a while ago, under 13.10 IRC, and we've done upgrades for a while. I think he ran the 15.04 upgrade, and now he's complaining about it being slow. Unfortunately, he's 9 hours away in Ohio and I don't really have a good way to support him. 
  The upgrade broke his wireless connectivity; but he does have an Ethernet cable so he can get it on-line.

  Two questions: - is there anyone here in the Columbus, OH area that could possibly help out? - any ideas on how to support him?

  TIA, 
  Ben

 1) I'm not in the Ohio area.....

 2) I would set up a dynamic IP address  (see dyndns or several others) so that you could always get to his computer remotely.   Then you could SSH into the computer to handle problems, assuming the computer is runnable.  But you could also provide an alternate method of booting so you'd always have a runnable system.

 For example, you could issue a cmd:    ssh   mydad.homelinux.net     if you were using  a dyndns account.  You would make up the "mydad" name when setting up the acct.

 You would need to add a client on his system to set the IP address whenever it changes, but that is not a hard thing to do.

 I routinely connect to my system of 5 computers and once into my network via SSH, I can move to any of those computers.

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