no sound on web site's

[Bruce MacArthur]

Greetings --

It is "best practice" to respond in-line or to "bottom-post".  I do so.

On Monday 26 October 2009 12:58:59 pm William Biggs wrote:
> sorry I should gave more info yes I have speakers
This is obviously good.

> when I try to play any
> video in firefox
What version?  Can you cite a specific video example?

> or the browse that is installed in 9.04 kubuntu
Do you mean Konqueror?  What version?

> I get a
> cracking sound thought the speakers
Do you mean "through"?  Does the "cracking sound" have any musical 
characteristics within it, or is it pure static?

> I do not know what ver of kde I have
This kind of thing is very important.  Can you use "Help --> About KDE"?

> I new to kubuntu
I have only a very few months of Kubuntu experience myself -- WELCOME to 
the "family".  Please see further comments below.


> On Mon, 2009-10-26 at 12:46 -0500, Bruce MacArthur wrote:
> > On Monday 26 October 2009 11:38:51 am William Biggs wrote:
> > > When I try to watch a video on a web site there no audio . I would 
> > like
> > > to know how to fix it ?
> > > 
> > > 
> > > -- 
> > > kubuntu-users mailing list
> > > kubuntu-users at lists.ubuntu.com
> > > Modify settings or unsubscribe at: 
> > https://lists.ubuntu.com/mailman/listinfo/kubuntu-users
> > > 
> > Hello, William --
> > 
> > 01 -- Do you have at least one audio speaker?
> > 02 -- Are your speakers actually connected to the computer?
> > 03 -- If they have a switch, is it turned "On"?
Kids -- and even pets -- can goof-up things like these.  Your report of 
"cracking sound" suggests that you are okay thus far.

> > 04 -- Have you (accidentally?) disabled audio on your browser?
Perhaps not -- with the "cracking sound" reported.

> > 05 -- Exactly what version of Kubuntu are you running?
Jaunty -- 9.04.  Thank you.

> > 06 -- What version of KDE are you using?
> > 07 -- Exactly what browser (name and version) are you using?
Firefox (version what?) and Konqueror(?) (version what?)

> > 08 -- What (if any) virtualization are you using?
Seemingly not.  Correct me if I am in error.  But are you dual-booting?  
What alternate Operating Systems are available to you?  What happens 
with audio when using those?

> > 09 -- Has the audio worked previously?  If so, when (most recently)?
> > 10 -- What hardware and-or software changes have you made?
> > 11 -- Does other audio work on this system?
The answers to these questions are VERY important.  How long have you 
had Jaunty installed?  Why do you hesitate to answer these?

> > 
> > I admit that some of these questions must seem rather elementary -- 
or 
> > even sarcastic.  That is NOT my intent in asking them.  I am trying 
to 
> > point out that you have given "us" virtually NO information from 
which 
> > to work intelligently -- so what else can be said constructively 
just 
> > yet?  If you will supply reasonable and responsible information, I 
> > suspect that the real experts (and I am NOT one!) can spend their 
efforts 
> > on your problem MUCH more productively.  Hope This helps!!!
> > 
> > Bruce   Mac Arthur
> > 
> > 
> 
> 
> -- 
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> kubuntu-users at lists.ubuntu.com
> Modify settings or unsubscribe at: 
https://lists.ubuntu.com/mailman/listinfo/kubuntu-users
> 

Bruce   Mac Arthur