Is Canonical against Kubuntu (2): the bug tracking disaster

[Anton]

Cary Bielenberg wrote:

> Anton wrote:
>> And voila, its me again.
>>
>> Here is the next frustrating item.
>>
>> I use kubuntu 8.10 (hoping that 9.04 will be better, but..)
>> My pc was bought in end 2006, so now its not "too new"
>> to contain some ultra new hardware, and not "too old".
>>
>> Actually:
>> - my sound doesnt work properly (most time my system is mute,
>>   some time something works)
>> - I think (no more sure) it worked before I installed 3D acceleration for
>>   my nvidia card.
>> - 1 times a week or 2 times a day the systems hang when I boot,
>>   I think its something with acpi or with the nvidia driver
>>  
>> BUT THE PROBLEM IS THE WAY BUGS ARE CONSIDERED!
>>
>> I know bug hunting is no fun... I did it myself,
>> but the proble here is that bugs are simply ignored.
>>
>> Example 1:
>> 2008.05.04 BUG https://bugs.launchpad.net/bugs/233974 (sound does not
>> work)
>> 2008.10.24  * 5 months later * I get the message:
>>
>>  Thank you for taking the time to report this bug and helping to make
>>  Ubuntu better. You reported this bug a while ago and there hasn't been
>>  any activity in it recently. We were wondering is this still an issue
>>  for you? Can you try with the latest development release of Ubuntu? Â
>>  (ISOs are available from cdimage.ubuntu.com)
>>
>> This means: "nobody checked it, but perhaps we fixed it"
>> The only problem was: I got this message 1 week or so before the next
>> release... which was clearly too late.
>>
>> 2008.11.01 I tested again now with 8.10 and added my results
>> ... time passes
>>
>> 2009.04.07 The status of this bug is CONFIRMED (wow)
>>
>> and now what,... some days before the release of 9.04 somebody wake
>> up to chage the status, and now I dont think that something will happen.
>>
>> Result: NEARLY A YEAR OF INACTIVITY ...
>>
>>
>> Example 2:
>> I do not have the bug anymore (its dissapeared I suppose
>> my comments were not adequate) but this was *VERY* interesting
>> if you consider the quality of bug hunting.
>>
>> I filed a bug.
>>
>> After some time nothing happened, I added a comment asking whats up.
>>
>> After I while I got an email
>> TELLING ME THAT THE BUG WAS MOVED TO A FORUM
>> AND THAT THIS BUG WOULD BE CONSIDERED TO BE CLOSED
>> IF NOBODY IN THE FORUM FOUND A SOLUTION.
>>
>> Wow, .. sorry but .. this was shoking !
>> Its more or less:
>> " we are not interested,.. if somebody else
>> wants to do the jobs then fine, otherwise .. who cares"
>>
>>
>> Conclusion:
>>
>> Kubuntu bugs seems not to be welcome:
>> - it takes half of years until somebody even reads the report
>>   (otherwise somebody could haved asked me for more informations/details
>>   more quickly)
>> - I see no progress between kubuntu versions: the sound problem started
>> with
>>   7.10 = 2 years ago .
>> - Bugs which I filed directly to the kde team have more activity
>>
>> If canonical collects more and more unresolved bugs,
>> than it will be harder and harde to check what is still buggy and what
>> not.
>>
>> Since then I did not file any bugs in launchpad, because it still cost
>> time to make a report.
>>
>> I have no problem with bug reports, they can ask me if they need
>> more information,
>> *I am here* to answer (shouting : "is somebody out there" ;-) )
>>
>> But if you got no feedback
>>
>>   YOU RESIGNATE
>>
>> Thats it, perhaps my last post.
>>
>> I am only curious if I am the only one with such problems
>>
>> Have a nice day,
>>
>>   Anton
>>
>>
>>
>>
>>
>>
>>
>>
>>   
> I share your frustration, I believe Kubuntu is the poor brother to
> Ubuntu. Lots of problems I'm experiencing at the moment are KDE4 related
> due to it's infancy.  I still prefer Kubuntu to Ubuntu & defiantly to
> Windows. I live in Australia & support about 60 Kubuntu clients & 22
> Windows XP, I have lots less problems with Kubuntu than Windows. At
> least Kubuntu is not so US centric I.E. when you select AU as def region
> & selects A4 as def paper etc. I don't know how many times a day I have
> jammed spoolers on print servers because windows sends print jobs in
> letter format. I would as you to stick at it as it is getting better.
> 
> 
> Cary
> 
Thanks, for understanding that.

Even if I "shouted" here and there my
intention was to start a discussion to improve quality
and not to flame (like other sensible people seem to think).

Anton