Problems in Kubuntu

[Valorie Zimmerman]

On Mon, Nov 9, 2015 at 6:11 AM, contato at bluice.com.br
<contato at bluice.com.br> wrote:
> Hello,
>
> We are reporting what users report for our team, a little education would be
> enough, after all is a list of developers expect a help, because as we are
> responsible for Kubuntu Brazil, we are also responsible for giving one
> answers to users in Brazil .

Welcome to you, Brazilian Kubuntu folks.

> I see that Kubuntu is not leading to serious problems and see that it is
> easier to play from one side to the other because users had already reported
> these problems to Canonical, but the same does not seem to listen to users,
> which is a shame coming from a Linux system, after all that we know is a
> community where all help and are helped.

For Kubuntu, it can be confusing, because bug reports go two places,
to Ubuntu (not Canonical) and to KDE. We can help you decide where a
bug needs to be filed.

> Even so sorry to report bugs, it is easier to ignore them is not it?
> If we do not support, we can not continue with the site because without
> support nothing survives.

We sometimes by chance encounter bugs ourselves and fix them. However,
in general we rely on users to report bugs. Users have experience, and
a wide range of uses and equipment, which developers do not have.

> Let's rethink the position to continue with the site Kubuntu Brazil, because
> we do not have to turn to both Canonical and bug reports are not heard.

Canonical is a company, and it does not support Kubuntu since some
years. Kubuntu is a community-produced flavor of Ubuntu. The Ubuntu
developers do support the base OS, and the Kubuntu devels support the
KDE side.

Marcelo is right about one thing -- we need precise information to
help. I'm glad to see people jumping in about the website, which is
one part we may be able to help with. Perhaps you will be able to find
some Brazilians who can help with translating the documentation into
Portuguese.

Thanks for writing!

Valorie

> Em 09-11-2015 11:33, Marcelo Magno T. Sales escreveu:
>>
>> I'll be surprised if you get any helpful answer for an email such as that.
>> To begin with, you didn't even mentioned what exactly do you want. If you
>> want help, this is the wrong list - write to ubuntu-users or kubuntu-users
>> instead (but be more specific about what problem you're experiencing and
>> what help you expect to get).
>> If you're just reporting, there's no point in sending an email to this
>> list. Fill bug reports in the proper bug tracking system depending on the
>> software you're having problems with. Of course, you'll need to be much more
>> specific if you want some feedback, because you didn't mention any useful
>> info at all... You've got to give detailed info about your problem, software
>> versions, hardware details, what you did, what happened, what did you expect
>> to happen.
>>
>> []'s
>> Marcelo

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