Integrated Keypad is not working in Ubuntu OS

[Sasikumar C]

Hi Ubuntu Kernel Team

We need your help  on the kernel keyboard driver  issue  in Ubuntu 22.04
and Ubuntu 24.04 .  The keypad vendor BOW and Keyboard is working fine when
booted with Windows OS.

*With Best Regards*
Sasikumar
VVDN Technologies Pvt Ltd
Cell: +91 9176218929
Web: www.vvdntech.com


On Thu, Sep 19, 2024 at 11:20 AM Yash Dixit <yash.dixit at vvdntech.in> wrote:

> Hi Team,
>
> I hope you are doing well.
>
> Our team is currently developing a laptop, and we've encountered an issue
> with the keypad when booting the device with Ubuntu OS. We have tested two
> versions (22 and 24), but in both cases, none of the keypad keys are
> functioning. The keypad works fine in the BIOS utility setup page.
>
> We have also attempted to upgrade the kernel to version 6.11 from the
> default kernel versions provided, but this did not resolve the issue.
>
> For your reference, the keypad vendor is BOW. Keypad is working fine when
> booted with Windows OS.
>
> We searched the Ubuntu forums and came across some commands which we ran
> on our system. The output was as follows:
>
> $ dmesg | grep -i 8042
> OUTPUT:
> i8042: PNP: No PS/2 controller found.
> i8042: Probing ports directly.
> i8042: Can't read CTR while initializing i8042
> i8042: probe of i8042 failed with error -5
>
> Could you please provide guidance on how we can resolve this issue and
> make the keypad functional with Ubuntu OS?
>
> --
>
> With Best Regards
> Yash Dixit
> VVDN Technologies Pvt Ltd
> Cell: +91 7668442956
> Web: www.vvdntech.com
>
> *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains
> PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the
> addressee(s). If you are not the intended recipient, please notify the
> sender by e-mail and delete the original message. Further, you are not to
> copy, disclose, or distribute this e-mail or its contents to any other
> person and any such actions are unlawful.*
>
>
>

-- 

_Disclaimer: _© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains 
PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the 
addressee(s). If you are not the intended recipient, please notify the 
sender by e-mail and delete the original message. Further, you are not to 
copy, disclose, or distribute this e-mail or its contents to any other 
person and any such actions are unlawful.
__
_
_
_
_
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ubuntu.com/archives/kernel-team/attachments/20240919/8c848ecd/attachment.html>