Integrated Keypad is not working in Ubuntu OS

[Arpan Jain]

Hi Juerg,

I hope this message finds you well. I wanted to follow up regarding the bug
report we submitted, Bug #2083318, concerning the issue with the integrated
keypad not functioning in Ubuntu OS.

As this issue is of high priority for us, we would appreciate your response
at your earliest convenience. Please let us know if you need any further
details or clarification.

Thank you for your attention to this matter.

On Tue, Oct 1, 2024 at 3:26 PM Juerg Haefliger <
juerg.haefliger at canonical.com> wrote:

> On Mon, 30 Sep 2024 12:20:34 +0530
> Manish Kumar <manish.kumar3 at vvdntech.in> wrote:
>
> > Dear Ubuntu Kernel Team,
> >
> > I would like to follow up on my previous message regarding the kernel
> > keyboard driver issue in Ubuntu 22.04 and 24.04. The keypad from the
> vendor
> > *BOW* and the keyboard are working perfectly when booted with Windows OS,
> > but we are still facing problems on Ubuntu.
> >
> > Could you kindly provide assistance on this issue? Your support would be
> > highly appreciated.
>
> Please open a bug at
> https://bugs.launchpad.net/ubuntu/+source/linux/+filebug
> or better yet run 'ubuntu-bug linux' on the affected system.
>
> Make sure to provide full logs and not just snippets.
>
> ...Juerg
>
>
> > Thank you once again for your attention and assistance.
> >
> >
> >
> > On Thu, Sep 19, 2024 at 7:25 PM Sasikumar C <sasi.kumar at vvdntech.in>
> wrote:
> >
> > > Hi Ubuntu Kernel Team
> > >
> > > We need your help  on the kernel keyboard driver  issue  in Ubuntu
> 22.04
> > > and Ubuntu 24.04 .  The keypad vendor BOW and Keyboard is working fine
> > > when booted with Windows OS.
> > >
> > > *With Best Regards*
> > > Sasikumar
> > > VVDN Technologies Pvt Ltd
> > > Cell: +91 9176218929
> > > Web: www.vvdntech.com
> > >
> > >
> > > On Thu, Sep 19, 2024 at 11:20 AM Yash Dixit <yash.dixit at vvdntech.in>
> > > wrote:
> > >
> > >> Hi Team,
> > >>
> > >> I hope you are doing well.
> > >>
> > >> Our team is currently developing a laptop, and we've encountered an
> issue
> > >> with the keypad when booting the device with Ubuntu OS. We have
> tested two
> > >> versions (22 and 24), but in both cases, none of the keypad keys are
> > >> functioning. The keypad works fine in the BIOS utility setup page.
> > >>
> > >> We have also attempted to upgrade the kernel to version 6.11 from the
> > >> default kernel versions provided, but this did not resolve the issue.
> > >>
> > >> For your reference, the keypad vendor is BOW. Keypad is working fine
> > >> when booted with Windows OS.
> > >>
> > >> We searched the Ubuntu forums and came across some commands which we
> ran
> > >> on our system. The output was as follows:
> > >>
> > >> $ dmesg | grep -i 8042
> > >> OUTPUT:
> > >> i8042: PNP: No PS/2 controller found.
> > >> i8042: Probing ports directly.
> > >> i8042: Can't read CTR while initializing i8042
> > >> i8042: probe of i8042 failed with error -5
> > >>
> > >> Could you please provide guidance on how we can resolve this issue and
> > >> make the keypad functional with Ubuntu OS?
> > >>
> > >> --
> > >>
> > >> With Best Regards
> > >> Yash Dixit
> > >> VVDN Technologies Pvt Ltd
> > >> Cell: +91 7668442956
> > >> Web: www.vvdntech.com
> > >>
> > >> *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains
> > >> PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use
> of the
> > >> addressee(s). If you are not the intended recipient, please notify the
> > >> sender by e-mail and delete the original message. Further, you are
> not to
> > >> copy, disclose, or distribute this e-mail or its contents to any other
> > >> person and any such actions are unlawful.*
> > >>
> > >>
> > >>
> > > *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains
> > > PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of
> the
> > > addressee(s). If you are not the intended recipient, please notify the
> > > sender by e-mail and delete the original message. Further, you are not
> to
> > > copy, disclose, or distribute this e-mail or its contents to any other
> > > person and any such actions are unlawful.*
> > >
> > >
> > >
> >
>
>

-- 
*With Best Regards,*

Arpan Jain
VVDN Technologies Pvt. Ltd.
Cell: +91 70557 06020
Web: www.vvdntech.com <http://www.vvdn.com>

-- 

_Disclaimer: _© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains 
PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the 
addressee(s). If you are not the intended recipient, please notify the 
sender by e-mail and delete the original message. Further, you are not to 
copy, disclose, or distribute this e-mail or its contents to any other 
person and any such actions are unlawful.
__
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