Integrated Keypad is not working in Ubuntu OS

[Juerg Haefliger]

On Mon, 30 Sep 2024 12:20:34 +0530
Manish Kumar <manish.kumar3 at vvdntech.in> wrote:

> Dear Ubuntu Kernel Team,
> 
> I would like to follow up on my previous message regarding the kernel
> keyboard driver issue in Ubuntu 22.04 and 24.04. The keypad from the vendor
> *BOW* and the keyboard are working perfectly when booted with Windows OS,
> but we are still facing problems on Ubuntu.
> 
> Could you kindly provide assistance on this issue? Your support would be
> highly appreciated.

Please open a bug at https://bugs.launchpad.net/ubuntu/+source/linux/+filebug
or better yet run 'ubuntu-bug linux' on the affected system.

Make sure to provide full logs and not just snippets.

...Juerg

 
> Thank you once again for your attention and assistance.
> 
> 
> 
> On Thu, Sep 19, 2024 at 7:25 PM Sasikumar C <sasi.kumar at vvdntech.in> wrote:
> 
> > Hi Ubuntu Kernel Team
> >
> > We need your help  on the kernel keyboard driver  issue  in Ubuntu 22.04
> > and Ubuntu 24.04 .  The keypad vendor BOW and Keyboard is working fine
> > when booted with Windows OS.
> >
> > *With Best Regards*
> > Sasikumar
> > VVDN Technologies Pvt Ltd
> > Cell: +91 9176218929
> > Web: www.vvdntech.com
> >
> >
> > On Thu, Sep 19, 2024 at 11:20 AM Yash Dixit <yash.dixit at vvdntech.in>
> > wrote:
> >  
> >> Hi Team,
> >>
> >> I hope you are doing well.
> >>
> >> Our team is currently developing a laptop, and we've encountered an issue
> >> with the keypad when booting the device with Ubuntu OS. We have tested two
> >> versions (22 and 24), but in both cases, none of the keypad keys are
> >> functioning. The keypad works fine in the BIOS utility setup page.
> >>
> >> We have also attempted to upgrade the kernel to version 6.11 from the
> >> default kernel versions provided, but this did not resolve the issue.
> >>
> >> For your reference, the keypad vendor is BOW. Keypad is working fine
> >> when booted with Windows OS.
> >>
> >> We searched the Ubuntu forums and came across some commands which we ran
> >> on our system. The output was as follows:
> >>
> >> $ dmesg | grep -i 8042
> >> OUTPUT:
> >> i8042: PNP: No PS/2 controller found.
> >> i8042: Probing ports directly.
> >> i8042: Can't read CTR while initializing i8042
> >> i8042: probe of i8042 failed with error -5
> >>
> >> Could you please provide guidance on how we can resolve this issue and
> >> make the keypad functional with Ubuntu OS?
> >>
> >> --
> >>
> >> With Best Regards
> >> Yash Dixit
> >> VVDN Technologies Pvt Ltd
> >> Cell: +91 7668442956
> >> Web: www.vvdntech.com
> >>
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> >>
> >>
> >>  
> > *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains
> > PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the
> > addressee(s). If you are not the intended recipient, please notify the
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> >
> >
> >  
> 

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