[Bug 2049785] Re: /usr/bin/update-manager:json.decoder.JSONDecodeError:/bin/update-manager at 118:start_update:start_available:refresh_cache:_get_ua_security_status:load:loads:decode:raw_decode

[Sebastien Bacher]

** Description changed:

+ * Impact
+ 
+ The new Ubuntu Pro integration hits an exception when the pro client
+ call isn't returning a value json output
+ 
+ * Test case
+ 
+ Check that reports on
+ https://errors.ubuntu.com/problem/741dff427bf59c3208da3b509caf1e8d2385fdea
+ stop
+ 
+ Also on a system not connected to pro, install an old ubuntu-advantage-
+ tools 27 (outdated version), disconnect from internet and start update-
+ manager, it should list the updates and not error out
+ 
+ * Regression potential
+ 
+ The code is changing the callback to get the list of pro updates to use
+ the ubuntu-advantage-tools python API instead of calling the cmdline
+ client. If there is an issue with the new API the pro updates listing on
+ non pro-attached system could be incorrect or the client could hit a new
+ exception
+ 
+ --------------------------------------
+ 
  In JournalErrors:
  
  --->
  Failed to access URL: https://contracts.canonical.com/v1/resources?architecture=amd64&kernel=5.15.0-91-generic&series=focal
  Cannot verify certificate of server
  Please check your openssl configuration.
  [info] A new version is available: 30~20.04
  Please run:
  sudo apt-get install ubuntu-advantage-tools
  <---
  
  Is it the ubuntu-advantage-tools version problem, is it the failure to
  access contracts.canonical.com? Should we switch to calling the API
  directly as in 24.04[1] or handle the exception?
  
  [1] https://code.launchpad.net/~nteodosio/update-manager/+git/update-
  manager/+merge/456088
  
  ------
  
  The Ubuntu Error Tracker has been receiving reports about a problem regarding update-manager.  This problem was most recently seen with package version 1:20.04.10.18, the problem page at https://errors.ubuntu.com/problem/741dff427bf59c3208da3b509caf1e8d2385fdea contains more details, including versions of packages affected, stacktrace or traceback, and individual crash reports.
  If you do not have access to the Ubuntu Error Tracker and are a software developer, you can request it at http://forms.canonical.com/reports/.

** Changed in: update-manager (Ubuntu)
       Status: In Progress => Fix Committed

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https://bugs.launchpad.net/bugs/2049785

Title:
  /usr/bin/update-manager:json.decoder.JSONDecodeError:/bin/update-
  manager at 118:start_update:start_available:refresh_cache:_get_ua_security_status:load:loads:decode:raw_decode

Status in update-manager package in Ubuntu:
  Fix Committed

Bug description:
  * Impact

  The new Ubuntu Pro integration hits an exception when the pro client
  call isn't returning a value json output

  * Test case

  Check that reports on
  https://errors.ubuntu.com/problem/741dff427bf59c3208da3b509caf1e8d2385fdea
  stop

  Also on a system not connected to pro, install an old ubuntu-
  advantage-tools 27 (outdated version), disconnect from internet and
  start update-manager, it should list the updates and not error out

  * Regression potential

  The code is changing the callback to get the list of pro updates to
  use the ubuntu-advantage-tools python API instead of calling the
  cmdline client. If there is an issue with the new API the pro updates
  listing on non pro-attached system could be incorrect or the client
  could hit a new exception

  --------------------------------------

  In JournalErrors:

  --->
  Failed to access URL: https://contracts.canonical.com/v1/resources?architecture=amd64&kernel=5.15.0-91-generic&series=focal
  Cannot verify certificate of server
  Please check your openssl configuration.
  [info] A new version is available: 30~20.04
  Please run:
  sudo apt-get install ubuntu-advantage-tools
  <---

  Is it the ubuntu-advantage-tools version problem, is it the failure to
  access contracts.canonical.com? Should we switch to calling the API
  directly as in 24.04[1] or handle the exception?

  [1] https://code.launchpad.net/~nteodosio/update-manager/+git/update-
  manager/+merge/456088

  ------

  The Ubuntu Error Tracker has been receiving reports about a problem regarding update-manager.  This problem was most recently seen with package version 1:20.04.10.18, the problem page at https://errors.ubuntu.com/problem/741dff427bf59c3208da3b509caf1e8d2385fdea contains more details, including versions of packages affected, stacktrace or traceback, and individual crash reports.
  If you do not have access to the Ubuntu Error Tracker and are a software developer, you can request it at http://forms.canonical.com/reports/.

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