[Bug 2002613] Re: Unexpected error(s) occurred is logged in syslog

[Gyurkan Mehmed]

Hmm I found out that when using update-manager - ua is ran as user and
that causes the issue as it tries to use status.json which can be used
when running ua as root only. Any ideas how to resolve the issue?

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Title:
  Unexpected error(s) occurred is logged in syslog

Status in ubuntu-advantage-tools package in Ubuntu:
  Incomplete
Status in update-manager package in Ubuntu:
  New

Bug description:
  I noticed an error in syslog
  ----------------------------------
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: Unexpected error(s) occurred.
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: For more details, see the log: /var/log/ubuntu-advantage.log
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: To file a bug run: ubuntu-bug ubuntu-advantage-tools
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]: Traceback (most recent call last):
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 241, in start_available
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     self.refresh_cache()
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 449, in refresh_cache
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     self._get_ua_security_status()
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 285, in _get_ua_security_status
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     s = json.load(p.stdout)
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/__init__.py", line 293, in load
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     return loads(fp.read(),
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/__init__.py", line 346, in loads
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     return _default_decoder.decode(s)
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/decoder.py", line 337, in decode
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/decoder.py", line 355, in raw_decode
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     raise JSONDecodeError("Expecting value", s, err.value) from None
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)
  Jan 12 07:57:18 rzbox systemd[1]: Starting Process error reports when automatic reporting is enabled...
  Jan 12 07:57:18 rzbox systemd[1]: Started crash report submission.
  Jan 12 07:57:18 rzbox whoopsie[381183]: [07:57:18] Using lock path: /var/lock/whoopsie/lock
  Jan 12 07:57:18 rzbox systemd[1]: whoopsie.service: Deactivated successfully.
  Jan 12 07:57:18 rzbox whoopsie-upload-all[381182]: INFO:root:Collecting info for /var/crash/_usr_bin_update-manager.1000.crash...
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: WARNING: hook failed for processing /var/crash/_usr_bin_update-manager.1000.crash:
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:Marking /var/crash/_usr_bin_update-manager.1000.crash for whoopsie upload
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:/var/crash/_usr_share_skypeforlinux_skypeforlinux.1000.crash already marked for upload, skipping
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:Waiting for whoopsie to upload reports (timeout: 20 s)
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:  missing (remaining: 20 s): /var/crash/_usr_bin_update-manager.1000.uploaded
  Jan 12 07:57:23 rzbox systemd[1]: Started crash report submission.
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Using lock path: /var/lock/whoopsie/lock
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Parsing /var/crash/_usr_bin_update-manager.1000.crash.
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Uploading /var/crash/_usr_bin_update-manager.1000.crash.
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Sent; server replied with: No error
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Response code: 200
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Reported OOPS ID 5db82aca-9246-11ed-b711-fa163ef35206
  Jan 12 07:57:24 rzbox systemd[1]: whoopsie.service: Deactivated successfully.
  Jan 12 07:57:33 rzbox whoopsie-upload-all[381182]: INFO:root:All reports uploaded successfully
  Jan 12 07:57:33 rzbox systemd[1]: apport-autoreport.service: Deactivated successfully.
  Jan 12 07:57:33 rzbox systemd[1]: Finished Process error reports when automatic reporting is enabled.
  Jan 12 07:57:33 rzbox systemd[1]: apport-autoreport.service: Consumed 3.783s CPU time.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.10
  Package: ubuntu-advantage-tools 27.12~22.10.1
  Uname: Linux 6.1.4-060104-generic x86_64
  ApportVersion: 2.23.1-0ubuntu3
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Jan 12 08:08:15 2023
  InstallationDate: Installed on 2022-05-23 (233 days ago)
  InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
  RebootRequiredPkgs: Error: path contained symlinks.
  SourcePackage: ubuntu-advantage-tools
  UpgradeStatus: Upgraded to kinetic on 2023-01-04 (7 days ago)
  cloud-id.txt-error: Invalid command specified 'cloud-id'.
  jobs-status.json: {"update_messaging": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T16:35:00.075554+00:00"}, "update_status": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T22:35:00.075554+00:00"}, "metering": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T14:35:00.075554+00:00"}}
  livepatch-status.txt-error: Failed running command '/snap/bin/canonical-livepatch status' [exit(1)]. Message: error executing status: livepatchd error: The platform Ubuntu 22.10 is not supported. exiting.

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