[Bug 2002613] Re: Unexpected error(s) occurred is logged in syslog

Mon Mar 27 07:21:33 UTC 2023

Hi, I am also getting error related to this when using update-manager:
ua: error: unrecognized arguments: security-status --format=json
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 448, in _on_finished
    self._action_done(action,
  File "/usr/lib/python3/dist-packages/UpdateManager/backend/__init__.py", line 365, in _action_done
    self.window_main.start_available()
  File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 241, in start_available
    self.refresh_cache()
  File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 449, in refresh_cache
    self._get_ua_security_status()
  File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 285, in _get_ua_security_status
    s = json.load(p.stdout)
  File "/usr/lib/python3.10/json/__init__.py", line 293, in load
    return loads(fp.read(),
  File "/usr/lib/python3.10/json/__init__.py", line 346, in loads
    return _default_decoder.decode(s)
  File "/usr/lib/python3.10/json/decoder.py", line 337, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "/usr/lib/python3.10/json/decoder.py", line 355, in raw_decode
    raise JSONDecodeError("Expecting value", s, err.value) from None
json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

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https://bugs.launchpad.net/bugs/2002613

Title:
  Unexpected error(s) occurred is logged in syslog

Status in ubuntu-advantage-tools package in Ubuntu:
  Incomplete
Status in update-manager package in Ubuntu:
  New

Bug description:
  I noticed an error in syslog
  ----------------------------------
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: Unexpected error(s) occurred.
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: For more details, see the log: /var/log/ubuntu-advantage.log
  Jan 12 07:57:18 rzbox update-notifier.desktop[380935]: To file a bug run: ubuntu-bug ubuntu-advantage-tools
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]: Traceback (most recent call last):
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 241, in start_available
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     self.refresh_cache()
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 449, in refresh_cache
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     self._get_ua_security_status()
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3/dist-packages/UpdateManager/UpdateManager.py", line 285, in _get_ua_security_status
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     s = json.load(p.stdout)
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/__init__.py", line 293, in load
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     return loads(fp.read(),
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/__init__.py", line 346, in loads
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     return _default_decoder.decode(s)
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/decoder.py", line 337, in decode
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:   File "/usr/lib/python3.10/json/decoder.py", line 355, in raw_decode
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]:     raise JSONDecodeError("Expecting value", s, err.value) from None
  Jan 12 07:57:18 rzbox update-notifier.desktop[348424]: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)
  Jan 12 07:57:18 rzbox systemd[1]: Starting Process error reports when automatic reporting is enabled...
  Jan 12 07:57:18 rzbox systemd[1]: Started crash report submission.
  Jan 12 07:57:18 rzbox whoopsie[381183]: [07:57:18] Using lock path: /var/lock/whoopsie/lock
  Jan 12 07:57:18 rzbox systemd[1]: whoopsie.service: Deactivated successfully.
  Jan 12 07:57:18 rzbox whoopsie-upload-all[381182]: INFO:root:Collecting info for /var/crash/_usr_bin_update-manager.1000.crash...
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: WARNING: hook failed for processing /var/crash/_usr_bin_update-manager.1000.crash:
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:Marking /var/crash/_usr_bin_update-manager.1000.crash for whoopsie upload
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:/var/crash/_usr_share_skypeforlinux_skypeforlinux.1000.crash already marked for upload, skipping
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:Waiting for whoopsie to upload reports (timeout: 20 s)
  Jan 12 07:57:23 rzbox whoopsie-upload-all[381182]: INFO:root:  missing (remaining: 20 s): /var/crash/_usr_bin_update-manager.1000.uploaded
  Jan 12 07:57:23 rzbox systemd[1]: Started crash report submission.
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Using lock path: /var/lock/whoopsie/lock
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Parsing /var/crash/_usr_bin_update-manager.1000.crash.
  Jan 12 07:57:23 rzbox whoopsie[383250]: [07:57:23] Uploading /var/crash/_usr_bin_update-manager.1000.crash.
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Sent; server replied with: No error
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Response code: 200
  Jan 12 07:57:24 rzbox whoopsie[383250]: [07:57:24] Reported OOPS ID 5db82aca-9246-11ed-b711-fa163ef35206
  Jan 12 07:57:24 rzbox systemd[1]: whoopsie.service: Deactivated successfully.
  Jan 12 07:57:33 rzbox whoopsie-upload-all[381182]: INFO:root:All reports uploaded successfully
  Jan 12 07:57:33 rzbox systemd[1]: apport-autoreport.service: Deactivated successfully.
  Jan 12 07:57:33 rzbox systemd[1]: Finished Process error reports when automatic reporting is enabled.
  Jan 12 07:57:33 rzbox systemd[1]: apport-autoreport.service: Consumed 3.783s CPU time.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.10
  Package: ubuntu-advantage-tools 27.12~22.10.1
  Uname: Linux 6.1.4-060104-generic x86_64
  ApportVersion: 2.23.1-0ubuntu3
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Jan 12 08:08:15 2023
  InstallationDate: Installed on 2022-05-23 (233 days ago)
  InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
  RebootRequiredPkgs: Error: path contained symlinks.
  SourcePackage: ubuntu-advantage-tools
  UpgradeStatus: Upgraded to kinetic on 2023-01-04 (7 days ago)
  cloud-id.txt-error: Invalid command specified 'cloud-id'.
  jobs-status.json: {"update_messaging": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T16:35:00.075554+00:00"}, "update_status": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T22:35:00.075554+00:00"}, "metering": {"last_run": "2023-01-11T10:35:00.075554+00:00", "next_run": "2023-01-11T14:35:00.075554+00:00"}}
  livepatch-status.txt-error: Failed running command '/snap/bin/canonical-livepatch status' [exit(1)]. Message: error executing status: livepatchd error: The platform Ubuntu 22.10 is not supported. exiting.

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