[Bug 1991856] [NEW] Manager desktop from Manage.io crashes on input to a form field from mouse.

[Ron Thibault]

Public bug reported:

My problem is similar to this one reported in the Manager Forum. I'm
using Ubuntu 22.04.1 LTS (Jammy Jellyfish) on a Thinkpad T420. And the
most recent version of Manager desktop accounting package. It seems to
be related to the function of the mouse input. If I tab between fields
in the form it does not crash.


"I’ve suddenly encountered a problem whereby when in the Receipt screen, within the “Received in” section, when using dropdown list in the “Cleared” column and trying to select “On a later date” it will crash/ freeze software.

    I’ve tried another computer using same OS = same problem.
    I’ve tried an earlier backup copy = same problem
    I did notice a payment earlier this week wasn’t accepted and in fact it reverted that transaction back to first date entry was made. Yet on PDF printout at the time all was OK and payment was confirmed. - Since then the problem persists and as mentioned tried an earlier backup file with same problem.

I suspect a recent system update, but I’m not sure.

    I’ve tried the Windows version and it works there as expected using
same file.

→ Update: After spending hours on this problem it appears a recent
update to “Libwebkit2gtk” (Ubuntu system component) is the cause,…but
still trying to confirm this at this stage."

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.14
ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
Uname: Linux 5.15.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CrashReports:
 644:1000:125:0:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.780543315 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.upload
 640:1000:125:18914952:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.820543001 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.crash
 600:120:125:37:2022-10-05 15:12:19.000534055 -0400:2022-10-05 15:12:19.000534055 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.uploaded
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct  5 19:55:52 2022
InstallationDate: Installed on 2020-10-18 (717 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to jammy on 2022-09-12 (23 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy wayland-session

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/1991856

Title:
  Manager desktop from Manage.io crashes on input to a form field from
  mouse.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  My problem is similar to this one reported in the Manager Forum. I'm
  using Ubuntu 22.04.1 LTS (Jammy Jellyfish) on a Thinkpad T420. And the
  most recent version of Manager desktop accounting package. It seems to
  be related to the function of the mouse input. If I tab between fields
  in the form it does not crash.

  
  "I’ve suddenly encountered a problem whereby when in the Receipt screen, within the “Received in” section, when using dropdown list in the “Cleared” column and trying to select “On a later date” it will crash/ freeze software.

      I’ve tried another computer using same OS = same problem.
      I’ve tried an earlier backup copy = same problem
      I did notice a payment earlier this week wasn’t accepted and in fact it reverted that transaction back to first date entry was made. Yet on PDF printout at the time all was OK and payment was confirmed. - Since then the problem persists and as mentioned tried an earlier backup file with same problem.

  I suspect a recent system update, but I’m not sure.

      I’ve tried the Windows version and it works there as expected
  using same file.

  → Update: After spending hours on this problem it appears a recent
  update to “Libwebkit2gtk” (Ubuntu system component) is the cause,…but
  still trying to confirm this at this stage."

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.14
  ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
  Uname: Linux 5.15.0-48-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.1
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CrashReports:
   644:1000:125:0:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.780543315 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.upload
   640:1000:125:18914952:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.820543001 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.crash
   600:120:125:37:2022-10-05 15:12:19.000534055 -0400:2022-10-05 15:12:19.000534055 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.uploaded
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct  5 19:55:52 2022
  InstallationDate: Installed on 2020-10-18 (717 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_CA.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: Upgraded to jammy on 2022-09-12 (23 days ago)
  VarLogDistupgradeTermlog:

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1991856/+subscriptions