[Bug 1409096] Re: ubuntu-bug synaptic fails due to UnicodeDecodeError while reading dmesg

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: New => Incomplete

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Title:
  ubuntu-bug synaptic fails due to UnicodeDecodeError while reading
  dmesg

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  invoking `ubuntu-bug synaptic` causes

      $ ubuntu-bug synaptic
      ==== AUTHENTICATING FOR com.ubuntu.apport.root-info ===
      Authentication is required to collect system information for this problem report
      Authenticating as: richter,,, (richter)
      Password:
      ==== AUTHENTICATION COMPLETE ===
      ERROR: hook /usr/share/apport/package-hooks/source_synaptic.py crashed:
      Traceback (most recent call last):
        File "/usr/lib/python3/dist-packages/apport/report.py", line 197, in _run_hook
          symb['add_info'](report, ui)
      TypeError: add_info() takes 1 positional argument but 2 were given

      During handling of the above exception, another exception
  occurred:

      Traceback (most recent call last):
        File "/usr/lib/python3/dist-packages/apport/report.py", line 202, in _run_hook
          symb['add_info'](report)
        File "/usr/share/apport/package-hooks/source_synaptic.py", line 15, in add_info
          'CurrentDmesg.txt': 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'})
        File "/usr/lib/python3/dist-packages/apport/hookutils.py", line 469, in attach_root_command_outputs
          buf = f.read().strip()
        File "/usr/lib/python3.4/codecs.py", line 313, in decode
          (result, consumed) = self._buffer_decode(data, self.errors, final)
      UnicodeDecodeError: 'utf-8' codec can't decode byte 0xe2 in position 2531522: invalid continuation byte

  after I entered the sudo password at the prompt.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: apport 2.14.7-0ubuntu8
  Uname: Linux 3.19.0-031900rc3-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Jan  9 20:11:56 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2015-01-03 (6 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  PackageArchitecture: all
  SourcePackage: apport
  SystemImageInfo:
   current build number: 0
   device name:
   channel: daily
   last update: Unknown
  UpgradeStatus: No upgrade log present (probably fresh install)

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