[Bug 1861645] Re: PC fails to shutdown.

Prakash Shenoy 1861645 at bugs.launchpad.net
Mon Feb 3 19:21:44 UTC 2020 

apport information

** Tags added: apport-collected eoan

** Description changed:

- I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3
- 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any
- problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown
- keyboard and mouse are turned off but pc remains on. I have to turn the
- mains power off to shutdown the pc. I think this is a major bug in
- Ubuntu 19.10. I searched for a solution on the internet but could not
- find any that works. Kindly help to fix it.
+ I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown keyboard and mouse are turned off but pc remains on. I have to turn the mains power off to shutdown the pc. I think this is a major bug in Ubuntu 19.10. I searched for a solution on the internet but could not find any that works. Kindly help to fix it.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu8.2
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  prakash    1438 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 19.10
+ InstallationDate: Installed on 2020-01-31 (2 days ago)
+ InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
+ IwConfig:
+  lo        no wireless extensions.
+  
+  eno1      no wireless extensions.
+ Lsusb:
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
+  Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB Keyboard
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Gigabyte Technology Co., Ltd. H370M-D3H
+ Package: systemd 242-7ubuntu3.2
+ PackageArchitecture: amd64
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
+ RelatedPackageVersions:
+  linux-restricted-modules-5.3.0-29-generic N/A
+  linux-backports-modules-5.3.0-29-generic  N/A
+  linux-firmware                            1.183.3
+ RfKill:
+  
+ Tags:  eoan
+ Uname: Linux 5.3.0-29-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 03/14/2019
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: F12
+ dmi.board.asset.tag: Default string
+ dmi.board.name: H370M D3H-CF
+ dmi.board.vendor: Gigabyte Technology Co., Ltd.
+ dmi.board.version: x.x
+ dmi.chassis.asset.tag: Default string
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Default string
+ dmi.chassis.version: Default string
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
+ dmi.product.family: Default string
+ dmi.product.name: H370M-D3H
+ dmi.product.sku: Default string
+ dmi.product.version: Default string
+ dmi.sys.vendor: Gigabyte Technology Co., Ltd.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1861645/+attachment/5325025/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1861645

Title:
  PC fails to shutdown.

Status in linux package in Ubuntu:
  Incomplete
Status in systemd package in Ubuntu:
  New

Bug description:
  I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown keyboard and mouse are turned off but pc remains on. I have to turn the mains power off to shutdown the pc. I think this is a major bug in Ubuntu 19.10. I searched for a solution on the internet but could not find any that works. Kindly help to fix it.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  prakash    1438 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 19.10
  InstallationDate: Installed on 2020-01-31 (2 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  IwConfig:
   lo        no wireless extensions.
   
   eno1      no wireless extensions.
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
   Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB Keyboard
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Gigabyte Technology Co., Ltd. H370M-D3H
  Package: systemd 242-7ubuntu3.2
  PackageArchitecture: amd64
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-29-generic N/A
   linux-backports-modules-5.3.0-29-generic  N/A
   linux-firmware                            1.183.3
  RfKill:
   
  Tags:  eoan
  Uname: Linux 5.3.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 03/14/2019
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F12
  dmi.board.asset.tag: Default string
  dmi.board.name: H370M D3H-CF
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 3
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
  dmi.product.family: Default string
  dmi.product.name: H370M-D3H
  dmi.product.sku: Default string
  dmi.product.version: Default string
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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