[Bug 1848980] Re: system hangs on suspend

[Chris Guiver]

Thank you for your response, and effort to make Ubuntu even better.

InstallationDate: Installed on 2019-10-16 (4 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64

You installed 18.04.3 yes, and it is supported till April 2023.

The ubuntu-release-upgrader package upgrades your 18.04 to 18.10[/19.04]
or 20.04 LTS (when released in the future), which I saw no evidence of
being run/attempted.

I marked the issue against package `ubuntu-release-upgrader` invalid,
and switched (package) to a 'linux' (kernel) issue.

As you filed against `ubuntu-release-upgrader` initially, information was only gathered on your attempts to release-upgrade, and not your linux kernel, which is why the request (from bot & me) to run
`apport-collect 1848980`
(no quotes and only once please) to gather information about your hardware related to kernel more useful for your actual problem.

Thank you for taking the time to help us improve Ubuntu.

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https://bugs.launchpad.net/bugs/1848980

Title:
  system hangs on suspend

Status in linux package in Ubuntu:
  Incomplete
Status in ubuntu-release-upgrader package in Ubuntu:
  Invalid

Bug description:
  hardware description: ZenBook UX433FN_UX433FN
  model name	: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
  Description:	Ubuntu 18.04.3 LTS
  kernel: 5.0.0-31-generic
  *-display                 
         description: VGA compatible controller
         product: Intel Corporation
         vendor: Intel Corporation
         physical id: 2
         bus info: pci at 0000:00:02.0
         version: 02
         width: 64 bits
         clock: 33MHz
         capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
         configuration: driver=i915 latency=0
         resources: irq:145 memory:b2000000-b2ffffff memory:90000000-9fffffff ioport:5000(size=64) memory:c0000-dffff
    *-display
         description: 3D controller
         product: GP108M [GeForce MX150]
         vendor: NVIDIA Corporation
         physical id: 0
         bus info: pci at 0000:02:00.0
         version: a1
         width: 64 bits
         clock: 33MHz
         capabilities: pm msi pciexpress bus_master cap_list rom
         configuration: driver=nvidia latency=0
         resources: irq:147 memory:b3000000-b3ffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:4000(size=128) memory:b4000000-b407ffff

  While manually or by closing the lid the system apparently completes the suspend process. 
   cat /sys/power/mem_sleep 
  [s2idle] deep

  and the power button start flashing.
  when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works.
  I have to manually reset by pushing the power button.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.34
  ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21
  Uname: Linux 5.0.0-31-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Oct 20 23:52:04 2019
  InstallationDate: Installed on 2019-10-16 (4 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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