[Bug 1807235] [NEW] Wacom tablet stops working when fwupd runs

[Jason Gerecke]

Public bug reported:

Certain Wacom tablets appear to be incompatible with fwupd and stop
working as soon as the fwupd service starts. Because the fwupd service
starts a few seconds after the desktop loads on my test machine, the
tablet initially appears to work after a reboot but then "disappears"
(no longer listed in xsetwacom) after perhaps 30 seconds. In addition to
the tablet disappearing, the following message is logged: `failed to add
USB device <VID>:<PID>: Failed to get feature report: endpoint stalled
or request not supported`

More details in the upstream bug report:
https://github.com/hughsie/fwupd/issues/882. A patch has been accepted
and should be present in the next release.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: fwupd 1.1.2-1
ProcVersionSignature: Ubuntu 4.18.0-12.13-generic 4.18.17
Uname: Linux 4.18.0-12-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec  6 09:09:02 2018
InstallationDate: Installed on 2018-11-28 (7 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: fwupd
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: fwupd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug cosmic

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https://bugs.launchpad.net/bugs/1807235

Title:
  Wacom tablet stops working when fwupd runs

Status in fwupd package in Ubuntu:
  New

Bug description:
  Certain Wacom tablets appear to be incompatible with fwupd and stop
  working as soon as the fwupd service starts. Because the fwupd service
  starts a few seconds after the desktop loads on my test machine, the
  tablet initially appears to work after a reboot but then "disappears"
  (no longer listed in xsetwacom) after perhaps 30 seconds. In addition
  to the tablet disappearing, the following message is logged: `failed
  to add USB device <VID>:<PID>: Failed to get feature report: endpoint
  stalled or request not supported`

  More details in the upstream bug report:
  https://github.com/hughsie/fwupd/issues/882. A patch has been accepted
  and should be present in the next release.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: fwupd 1.1.2-1
  ProcVersionSignature: Ubuntu 4.18.0-12.13-generic 4.18.17
  Uname: Linux 4.18.0-12-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Dec  6 09:09:02 2018
  InstallationDate: Installed on 2018-11-28 (7 days ago)
  InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: fwupd
  UpgradeStatus: No upgrade log present (probably fresh install)

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