[Bug 1616162] [NEW] ubuntu 16.10: Netboot installation aborts with error "Loading libc6-udeb failed for unknown reasons".

Launchpad Bug Tracker 1616162 at bugs.launchpad.net
Tue Aug 23 18:09:25 UTC 2016


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== Comment: #0 - PAVITHRA R. PRAKASH <pavrampu at in.ibm.com> - 2016-08-22 01:54:27 ==
---Problem Description---

ubuntu 16.10: Netboot installation aborts with error "Loading libc6-udeb
failed for unknown reasons".

---Steps to Reproduce---

1. Start netboot installation on NV system from http://ports.ubuntu.com
/ubuntu-ports/dists/yakkety/main/installer-
ppc64el/current/images/netboot/ubuntu-installer/ppc64el/

2. During installation after "username" and "password" configuration
installation aborts with below error.


          ???????????????????? [!!] Detect disks ?????????????????????
          ?                                                          ?
          ?            Failed to load installer component            ?
          ? Loading libc6-udeb failed for unknown reasons. Aborting. ?
          ?                                                          ?
          ?     <Go Back>                             <Continue>     ?
          ?                                                          ?
          ????????????????????????????????????????????????????????????

<Tab> moves; <Space> selects; <Enter> activates buttons

3. If we select continue we get below error.  Even " Execute a shell"
and "Abort the installation" fails.

     ????????????????????????? [!!] Detect disks ?????????????????????????
     ?                                                                   ?
     ?                     Installation step failed                      ?
     ? An installation step failed. You can try to run the failing item  ?
     ? again from the menu, or skip it and choose something else. The    ?
     ? failing step is: Detect disks                                     ?
     ?                                                                   ?
     ?                            <Continue>                             ?
     ?                                                                   ?
     ?????????????????????????????????????????????????????????????????????


<Tab> moves; <Space> selects; <Enter> activates buttons

        ???????????????? [.] Ubuntu installer main menu ????????????????
        ?                                                              ?
        ? Choose the next step in the install process:                 ?
        ?                                                              ?
        ?  Detect virtual driver disks from hardware manufacturer      ?
        ?  Detect network hardware                                     ?
        ?  Configure the network                                       ?
        ?  Choose a mirror of the Ubuntu archive                       ?
        ?  Download installer components                               ?
        ?  Configure the clock                                         ?
        ?  Detect disks                                                ?
        ?  Configure the package manager                               ?
        ?  Continue without boot loader                                ?
        ?  Finish the installation                                     ?
        ?  Change debconf priority                                     ?
        ?  Save debug logs                                             ?
        ?  Execute a shell                                             ?
        ?  Abort the installation                                      ?
        ?                                                              ?
        ????????????????????????????????????????????????????????????????

<Tab> moves; <Space> selects; <Enter> activates buttons

     ??????????????????????? [!!] Execute a shell ????????????????????????
     ?                                                                   ?
     ?                     Installation step failed                      ?
     ? An installation step failed. You can try to run the failing item  ?
     ? again from the menu, or skip it and choose something else. The    ?
     ? failing step is: Execute a shell                                  ?
     ?                                                                   ?
     ?                            <Continue>                             ?
     ?                                                                   ?
     ?????????????????????????????????????????????????????????????????????


<Tab> moves; <Space> selects; <Enter> activates buttons

     ???????????????????? [!!] Abort the installation ????????????????????
     ?                                                                   ?
     ?                     Installation step failed                      ?
     ? An installation step failed. You can try to run the failing item  ?
     ? again from the menu, or skip it and choose something else. The    ?
     ? failing step is: Abort the installation                           ?
     ?                                                                   ?
     ?                            <Continue>                             ?
     ?                                                                   ?
     ?????????????????????????????????????????????????????????????????????


<Tab> moves; <Space> selects; <Enter> activates buttons

== Comment: #1 - PAVITHRA R. PRAKASH <pavrampu at in.ibm.com> - 2016-08-22 06:50:06 ==
1. Issue is observed even during virtual DVD installation.

          ???????????????????? [!!] Detect disks ?????????????????????
          ?                                                          ?
          ?            Failed to load installer component            ?
          ? Loading libc6-udeb failed for unknown reasons. Aborting. ?
          ?                                                          ?
          ?     <Go Back>                             <Continue>     ?
          ?                                                          ?
          ????????????????????????????????????????????????????????????


<Tab> moves; <Space> selects; <Enter> activates buttons

2.  If we try to upgrade the existing 16.10 system it gets upgraded to
"4.4.0-9134-generic" kernel version.

logs
===
Ubuntu Yakkety Yak (development branch) ltc-haba2 hvc0

ltc-haba2 login: ubuntu
Password: 
Last login: Mon Aug 22 05:29:18 EDT 2016 on hvc0
Welcome to Ubuntu Yakkety Yak (development branch) (GNU/Linux 4.4.0-9134-generic ppc64le)

 * Documentation:  https://help.ubuntu.com
 * Management:     https://landscape.canonical.com
 * Support:        https://ubuntu.com/advantage
ubuntu at ltc-haba2:~$ uname -a
Linux ltc-haba2 4.4.0-9134-generic #53-Ubuntu SMP Thu Aug 18 05:21:43 UTC 2016 ppc64le ppc64le ppc64le GNU/Linux
ubuntu at ltc-haba2:~$

== Comment: #4 - PAVITHRA R. PRAKASH <pavrampu at in.ibm.com> - 2016-08-22 23:59:55 ==
Hi Gary,

Tried to save the debug logs but I am getting below error when i select
"Save debug logs" option.


     ??????????????????????? [!!] Save debug logs ????????????????????????
     ?                                                                   ?
     ?                     Installation step failed                      ?
     ? An installation step failed. You can try to run the failing item  ?
     ? again from the menu, or skip it and choose something else. The    ?
     ? failing step is: Save debug logs                                  ?
     ?                                                                   ?
     ?                            <Continue>                             ?
     ?                                                                   ?
     ?????????????????????????????????????????????????????????????????????



<Tab> moves; <Space> selects; <Enter> activates buttons

Thanks,
Pavithra

** Affects: debian-installer (Ubuntu)
     Importance: Undecided
     Assignee: Taco Screen team (taco-screen-team)
         Status: New


** Tags: architecture-ppc64le bugnameltc-145324 severity-critical targetmilestone-inin1610
-- 
ubuntu 16.10: Netboot installation aborts with error "Loading libc6-udeb failed for unknown reasons".
https://bugs.launchpad.net/bugs/1616162
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