[Bug 1132499] [NEW] ubiquity installer hangs at "Copying installation logs" in Ubuntu 12.10 x64

[Daniel Motles]

Public bug reported:

When trying to install Ubuntu 12.10 x64 alongside windows 7 on asus
g73jh laptop, the installer proceeds all the way through to the "Copying
installation logs..." phase, and hangs forever (or at least over 1
hour). I went to another tty to try and see if I could coax it to move
along. Unfortunately I know little of how the whole installer system
works, so I just tried to grab as much data as possible to hopefully
make it clear to someone who does know the system to take a look and fix
it.

This is Ubiquity Version 2.12.16

I have attached strace, lsof, and ps output (from what I believe is the
right process) to hopefully give a better image of what's happening. It
looks like some sort of deadlock issue. Let me know if I should be doing
something else too.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: ubiquity 2.12.16
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
CasperVersion: 1.328
Date: Sun Feb 24 11:42:08 2013
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubiquity (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug quantal ubiquity-2.12.16

** Attachment added: "more technical data (ps, strace, lsof, syslog, partman)"
   https://bugs.launchpad.net/bugs/1132499/+attachment/3545043/+files/hangdata.tar.gz

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubiquity in Ubuntu.
https://bugs.launchpad.net/bugs/1132499

Title:
  ubiquity installer hangs at "Copying installation logs" in Ubuntu
  12.10 x64

Status in “ubiquity” package in Ubuntu:
  New

Bug description:
  When trying to install Ubuntu 12.10 x64 alongside windows 7 on asus
  g73jh laptop, the installer proceeds all the way through to the
  "Copying installation logs..." phase, and hangs forever (or at least
  over 1 hour). I went to another tty to try and see if I could coax it
  to move along. Unfortunately I know little of how the whole installer
  system works, so I just tried to grab as much data as possible to
  hopefully make it clear to someone who does know the system to take a
  look and fix it.

  This is Ubiquity Version 2.12.16

  I have attached strace, lsof, and ps output (from what I believe is
  the right process) to hopefully give a better image of what's
  happening. It looks like some sort of deadlock issue. Let me know if I
  should be doing something else too.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: ubiquity 2.12.16
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic x86_64
  ApportVersion: 2.6.1-0ubuntu3
  Architecture: amd64
  CasperVersion: 1.328
  Date: Sun Feb 24 11:42:08 2013
  InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubiquity
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1132499/+subscriptions