[Bug 898405] [NEW] no admin account after upgrade

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I cannot download skype, and my problem is serious after nobody on the
computer has administrator privileges I will need a live representative,
I have tried every form of password recovery option listed online, I
suspect there is no admin account anymore.  I cannot seem to reinstall
the system with the start-up CD either, and the guest account is the
only account that can be accessed unless I hold down the shift key at
startup, I think I will crash the system if I try anything else to
recover the password, because I do not know anything about computer
code, and need a live representative, (I can figure out how to save word
documents on my student U drive from another network, but I am locked
out of every single new feature of Ubuntu after ubuntu 8.10, except for
the Flash player, which installed during the upgrade...

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: Incomplete


** Tags: 11.10 account bot-comment os ubuntu upgrade user
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no admin account after upgrade
https://bugs.launchpad.net/bugs/898405
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