School Maintenance Trouble Ticket System

[Gavin McCullagh]

On Fri, 22 Jun 2007, Ameel, Christopher wrote:

> Does anyone out there know of a GPL app preferably for Edubuntu (but any
> Open Source will work) for setting up a school maintenance trouble ticket
> tracking system?  NOT for computer issues.  Specifically a trouble ticket
> system where teachers would submit tickets like, "boys john needs toilet
> paper", "west side of building, security light is out", "leaky faucet in
> cafeteria", etc...

These are often used by IT departments, but I imagine you could use them
for more general ticketing.

	RequestTracker	http://bestpractical.com/rt
	OTRS		http://otrs.org/

In many cases the tasks we were dealing at were not really technical
anyway, eg "put paper in photocopiers", etc.  I used OTRS with reasonable
success but got the impression afterward that RequestTracker might have
been more straightforward.

Both are in universe. Search the package manager for rt3.6 and otrs2.

Gavin