Bug report: bad disk but self-test succeeds

[Gregory Marton]

Hi Simon, everyone,

The response from on-disk:
   ========
    Greg,
    I'm truly sorry to hear about your troubles with Edubuntu.

    The fact of this disc is that it was not burned here.  They were actually
    'pressed' in Europe by Canonical.

    With the exception of Xubuntu, all of our Ubuntu related discs were
    purchased through shipit.ubuntu.com.  The rest of the discs in our
    catalog are burned here and have a very complete check system in place to
    ensure we're not sending out coasters.

    Without the full story, it's our way of extending our Developers Portal
    (http://portal.on-disk.com) Financial support services to the Ubuntu
    family of discs by purchasing discs vs burn on demand.

    With that said, I'm sure there is a work around for you at
    http://edubuntu.com/help

    If you would like us to burn you a disc, we will be happy to do so and
    send it to you ASAP.
   ========

Best,
Grem


On Fri, 15 Dec 2006, Simon Ruiz wrote:

> I see, though I suggest the list be bothered with this because it is a problem and needs to be aired out and addressed. I will copy the list in this reply.
>
> I'm not interested in blame, really, as much as finding your problem and getting rid of it. I understand your disappointment, and I don't want your disappointment to happen to anyone else.
>
> I don't understand the CD verification process enough to use that as the basis for any conclusions or assumptions.
>
> The error message that you wrote suggests, by speaking of missing files and such, that the filesystem of the iso was modified between the Edubuntu project and its pressing, which is why I suggested going to them.
>
> "Do these people use the official image directly without modification?" needs to be established.
>
> If so, "are they receiving this complaint from other customers?" is another question worth pursuing.
>
> My experience wouldn't serve in any technical capacity to help fix this problem, I merely suggest a way forward.
>
> HTH,
>
> Simón
>
>
> ________________________________
>
> From: Gregory Adam Marton on behalf of Gregory Marton
> Sent: Fri 12/15/2006 9:45 AM
> To: Simon Ruiz
> Subject: RE: Bug report: bad disk but self-test succeeds
>
>
>
> Hi Simon,
>
> I don't want to bother the entire list with this, but I thought I'd try to
> explain a bit better.
>
> On-disk is the U.S. company that the edubuntu website suggests as the place
> to purchase nicely pressed and packaged disks.  I did send a complaint to
> them, but I can only blame them to a small extent.
>
> The disk has a self-test, which passes!
>
> If they are being responsible and running the disk's own diagnostic after
> pressing it, over and above verifying the image, then they still would have
> thought the product was working.  The only way they seemingly would be able
> to tell that there is a problem is if they actually tried to install on a
> machine.  This is an edubuntu quality control issue, not an vendor one.
>
> Bad disks happen.  The .iso that I burned worked fine.  I'm reporting a
> problem with verification, and especially with user experience.  Better
> install-disk self-testing can mean the difference between a user who gets
> the impression that everything in "the Linux world" is the user's problem,
> and a user who installs it and learns.
>
> Best wishes,
> Grem
>
>

-- 
-------- __@   Gregory A. Marton            http://csail.mit.edu/~gremio/
----- _`\<,_ 
---- (*)/ (*)  #The grappling hooks on to the enemy ship.
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