RFC: Communicating with users of trunk

[Martin Pool]

2009/5/7 Martin Albisetti <martin.albisetti at canonical.com>:
> Martin Pool wrote:
>>
>> I think the main point is that if there's a critical bug we should do
>> more than just have a bug record but also reach out to people and tell
>> them we're working on it and what they should do as a workaround.
>
> *exactly*

What we worked out to do today is: treat the bug's web page as the
focus for information about how to work around the bug, and put
prominent workaround instructions there.

Robert is going to make sure that is update and we will send a mail to
bazaar-announce and canonical internal lists today.

> I'm very happy to try fill in that gap, and I often do, but we need to put
> together a good way working together with these heavy-duty users of bleeding
> edge code.

I think inventing new channels is probably not needed, but we need
better use of those we already have: the announce list, bugs, answers,
the blog.  Also, especially for people using nightly builds, we really
need to encourage them to get in touch with us if they're having
trouble or if something is unclear.  I know there is complex
psychology behind this but we'd really much rather get a question on
irc than have people rely on rumours or just guess...

-- 
Martin <http://launchpad.net/~mbp/>