(rfc) use Launchpad answers for error reports?

[Vincent Ladeuil]

>>>>> "martin" == Martin Pool <mbp at sourcefrog.net> writes:

<snip/>

    martin> Potential advantages seem to be:
    martin>  - faster/easier to convert problem reports into bugs?
    martin>  - tracking of which questions have/have not been answered?
    martin>  - new people reporting bugs don't get their messages held for
    martin> antispam moderation
    martin>  - if a report is a dupe, the user may be able to solve it themselves
    martin> from the list of previously answered questions
    martin>  - if the report is turned into a bug and later fixed, the user can be notified
    martin>  - if the report is discussed on the list, then the user may either
    martin> not see the followup, or feel obliged to subscribe to a high-volume
    martin> list
    martin>  - possibly builds a FAQ over time

    martin> Disadvantages:
    martin>  - doing things just over mail is more flexible - can do it offline,
    martin> etc -- though I think Answers can gateway to mail
    martin>  - people must (?) create an lp account to ask a question

Watch out for bugmenot... (http://www.bugmenot.com/).

    martin> Concretely if people are in favor I'd change the
    martin> traceback message to invite people to either send
    martin> mail or use the answer tracker.

IRC is also a good place to get answers, but mentioning the three
in traceback may be overkill.

On the other hand what about mentioning the wiki and explaining
all the available solutions from there ?

    Vincent