[Bug 215810] Re: "share folder" does not appear

Chow Loong Jin hyperair at ubuntu.com
Wed Nov 25 17:06:47 UTC 2009


On Thursday 26,November,2009 12:35 AM, Gene Caldwell wrote:
> @Chow Loong Jin
> 
> As a senior software architect, 
For a senior software architect, I'd have expected more maturity in your posts
than random tossing of "USE SUDO" (oh hey, you still haven't clarified yourself
on that) and insults.

> I have evidence that I am qualified to pass judgment on less insightful
> code-slingers. You missed the whole point of the post / bug report. The point
> was that when released, 8.04 did not allow users to share folders or files.
On the contrary. When as mentioned in the comments of the bug report, the bug
only existed in the beta versions of Ubuntu 8.04 because nautilus-share was not
installed by default. As of the 8.04 release, nautilus-share *was* installed by
default.

> Instead what has happened is that you people that work in the Linux world
> seem to feel that you are justified in telling the user he/she did not
> properly report the problem, or that the problem is an end user problem.
> You have lost sight that that if a user cannot preform a typical function,
> then maybe just maybe it is a problem with how you did your job, not with the
> end user. As long as there are people such as yourself working this
> platform, then Linux will never be widely accepted because you always get
> yourself lost> in the minute details of what the poor dumb user did wrong.
An improperly reported problem is incredibly hard to decipher as an actual
problem, and if the problem is an end user problem, then here's where it gets
subjective. If you're expecting me to design software for a user who doesn't
know how to click, sorry, I'm just at a loss. Maybe I should first spend a
lifetime working on a brain-computer interface? Then users won't have to use a
mouse, yes.

Either way, the main reason for the way my post was written was the tone in
which the post I replied to was written. If a user is more intent in keeping a
closed mind and threatening to go back to Windows instead of proactively
reporting an issue in a polite and/or neutral tone, there isn't much that I can do.
> 
> You cannot see the Forrest for the trees, you have your focus on the
> wrong thing, you need to look at the end user experience and ask your
> self, what could I have done to make the experience more reliable ? have
> you done this ? NO, what you did is to transfer the problem to poor user
> skills, when in reality it was poor software engineering skills.
I see a forest as wood, not trees. Perhaps you're saying that I'm looking too
deep? But I think this is off topic. If it was poor software engineering skills,
I'd expect a more experienced person (Hey, you seem to be claiming to be a
senior software architect who has better insight than I do) to come up with a
better solution. We do function as a community after all. Developers write
software to scratch their own itch, and when it works well, we like to share it
with other people. We also like to receive input from our users because then we
can improve something which we have put our own sweat and blood into. Hence FOSS
is born. What we don't like is people who just come in, yell about how it sucks
and all, but not provide specific examples. It's like this:

You: YOUR SOFTWARE SUCKS!
Me: Why?
You: I don't know, it just sucks!

O-okay.. so should I be annoyed and pummel a straight answer out of you, or
should I go and ponder aimlessly about why it sucks?

> 
> My friend, just because it works in your mind does not mean it works in
> the mind of the less skillful or seasoned Linux user. the problem is
> simple, a user reported a problem sharing files, instead of looking into
> why the simple act of file sharing was soo complicated, you decided to
> see what the user did wrong. That is why Linux will never become an
> accepted OS, because Linux never has the thought that the problem is the
> code designer, not the end user. I had the very same problem sharing
> files in 8.04, it was supposed to be a simple process, but not one
> support person actually looked to see why the act of sharing a
> file/folder was not working for end users, instead what you all do/did
> was look at how the end user could do things differently to succeed.
> !!!!
I just pointed out the most straight-forward way to do something. If the user is
running around in loops attempting to reach a target in the middle of the loop,
and I point out that hey, there is a path straight in, is that wrong?

> Its not the end users job to understand how to get around short sighted
> coders, its the job of coders to make the process more positive and
> fruitful. STOP telling the end users they are the problem when a coder
> could have made the simple task of sharing a file simple. Your mind set
> is wrong.
The original author of nautilus-share has made it as simple as he could, which
was why nautilus-share was born in the first place. I am just joining in and
helping to fix bugs where I can. On the other hand, you seem to be convinced
that nautilus-share is some really complicated thing that normal users don't
know how to do, because apparently they need SUDO! I still haven't caught sight
of the said sudo command yet, since nautilus-share is simple enough to not
require you to open a terminal or the run dialog to type some (gk)sudo command.

-- 
Kind regards,
Chow Loong Jin (GPG: 0x8F02A411)
Ubuntu Contributing Developer

-- 
"share folder" does not appear
https://bugs.launchpad.net/bugs/215810
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