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Regarding open source help desk solution:<br><br>Have used this in the past and seems to work<br><br>http://www.bestpractical.com/rt<br><br>regards<br><br>Ian Trombas<br>Tel 44 26 86<br>Cell 0912 328 900<br><br>--------------------------------<br>&gt; <br>&gt; Message: 1<br>&gt; Date: Mon, 2 Feb 2009 12:41:09 +0200<br>&gt; From: ronald munjoma &lt;simbiso@gmail.com&gt;<br>&gt; Subject: Open Source Help Desk Solution<br>&gt; To: ubuntu-zw &lt;ubuntu-zw@lists.ubuntu.com&gt;<br>&gt; Message-ID:<br>&gt;         &lt;b614bab0902020241y7833d765nce18e9ea627a64b9@mail.gmail.com&gt;<br>&gt; Content-Type: text/plain; charset="iso-8859-1"<br>&gt; <br>&gt; Hello<br>&gt; <br>&gt; I am looking for a fully functional (preferably web based) Help Desk/Trouble<br>&gt; Ticketing solution. Pointers and user experiences will be greatly<br>&gt; appreciated.<br>&gt; <br>&gt; Regards<br>&gt; <br>&gt; Ronald.<br><br><br /><hr />What can you do with the new Windows Live? <a href='http://www.microsoft.com/windows/windowslive/default.aspx' target='_new'>Find out</a></body>
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