[Ubuntu-ZW] Something to think about.

Kalpesh Thaker luminary06 at gmail.com
Fri Feb 5 08:06:07 GMT 2010

Hi Guys...

Firstly.. apologies for posting another unrelated ubuntu topic on the

However, i'd like to do some research here...and since most of the people on
this list are IT related... it might end up being a constructive
topic .

How many guys out there, deal with ZISPA for domain registrations?

I have a gripe.. and hopefully, if this is a common issue, we might be able
to pool ideas, to create suggestions/recommendations and/or
resolutions that can be implemented.

At the moment, to register a .co.zw domain, you need be a registered ZISPA
member..which is perfectly normal.
However, the actual procedure of registering a domain is as follows:

The applicant needs to submit a ZISPA template ( a txt file attachment on
email.. whereby you specify the registrants address, contact details, etc as
well as the technical contacts nameserver ip's.)

The registrant also needs to attach a letterhead from the company/individual
stating the domain registration on behalf of the nominated ISP, as well
as a signed copy of the ZISPA terms and conditions.

It is ZISPA policy that one template attachment be sent for each domain to
be registered, on a seperate email.
So ive you want to register 10 domains, you have to compile 10 emails, then
send it off for processing.

The 'template' system applies for domain nameserver modifications and
I've just remembered, that .org.zw domains with Telone, follow the exact
same procedure!

With regards to domain transfers, the current registrar needs to send a
domain release note to the new registrar, who then compiles a
"template" with the new details, then sends it along with the domain release
to ZISPA, who then processes it, and sends confirmation.

Modifications as noted, are also done through templates. So even the
smallest nameserver or IP address change of the primary/secondary
authoritative nameserver, has to be compiled into a template, then sent to
ZISPA for processing.


Ok, so this is my thoughts on this:

1 - templating via .txt files for domain registration is overly complicated
2 - the domain registration process is extremely outdated and inefficient.
3 - the facilities supplied by ZISPA/Telone as the authorative .zw
registrars is not flexible enough to allow
domain modifications/transfers on the fly without multiple parties having to
be involved. This increases admin
and processing time for everyone involved.
4 - templating requires human intervention for each and every application
for domain processing, which means unnecessary
delays if ZISPA experience any issues..as well as a waste of HR for ZISPA.
(Some poor soul, has to process
100's of email templates a day, everyday, for all ZISPA customers)
5 - the registration of multiple domains takes time, as each domain template
has to be compiled for each, with a domain registration
letterhead and signed terms/conditions attached on each individual email.
(This increases admin time on the registrants side.)
6 - i do believe that the collection of individuals physical contact details
and other information kept by ZISPA can reasonably pose privacy
concerns to individuals.
7 - The current system does not facilitate WHOIS functionality (just to
remind you, we are in the year 2010! not 1986!!)

Overall, i think the current domain registration process, is so 1980's,
inflexible, too strict, slow, and completely outdated.

At the moment, we've had a huge increase in demand for local domain
registration, and i think the current system is just
not good enough. As compared to South African and other COMESA regions, our
domain registration system really is a dinosaur.

I'd like to see a system that follows international trends, such as the ones
available for .com domains. Where the users are
allocated a control panel for domain management. These control panels cater
for domain transfers, modification, WHOIS detail editing,
etc. For your information, a .com/.org/.net address can be registered, and
put into production, in under 20 minutes!

Improvement on our local registrar system can be done, and there is no
excuse not to keep up with the rest of our neighbours when it comes to
ICT infrastructure.

Its obvious that the current system was developed by some gifted individual
many many many years ago (which at the time was cutting edge), but
has never been revised or improved since in any constructive way. that too
is highly unacceptable in my opinion. We have a wealth of knowledge in our
IT community, and i believe if it is pooled together, we can help improve
our current ICT "crisis" in zimbabwe. starting with our domain registrars.

Any thoughts, comments, suggestions, criticism are most welcome...please
feel free to forward this email to as many professional IT individuals that
know, so that we can somehow all our ideas can come together.

Apologies again for hi-jacking the ubuntu list with this post... if need be,
i'd be most happy to migrate this to another mailing list.
However, due to the large subscriber base of IT professionals on this list,
it seems ideal at the moment.

Yours sincerely in IT.


p.s for more information on ZISPA, see the following pages:

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