<div dir="ltr">Good day Charles<div><br></div><div>Have you got teamviewer on your PC?</div><div><br></div><div>Anton</div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, 25 Oct 2018 at 13:26, Charles IRONS <<a href="mailto:irons.charles@gmail.com">irons.charles@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="text-align:left;direction:ltr;word-wrap:break-word;line-break:after-white-space"><div><font size="4" color="#000000">Hello Ubuntu-za</font></div><div><font size="4" color="#000000"><br></font></div><div><font size="4" color="#000000">I am a retired end user of Ubuntu since 2004 but at age 79 I need help and I expect to pay for it.</font></div><div><font size="4" color="#000000"><br></font></div><div><font size="4" color="#000000">Does anyone live near me in Northcliff Johannesburg??</font></div><div><font size="4" color="#000000"><br></font></div><div><div style="white-space:normal"><font size="4" color="#000000">I live in 46 ELM PARK VILLAGE, 1 SUZANNE CRESCENT< NORTHCLIFFÂ </font></div><div style="white-space:normal"><font size="4" color="#000000">Very near ElCorro shops where Weltevreden Road becomes 14th Avenue.</font></div><div style="white-space:normal"><font size="4" color="#000000"><br></font></div><div style="white-space:normal"><font size="4" color="#000000">I hope there is an expert among Ubuntu-za members who can sort out my printer configuration.</font></div><div><font size="4" color="#000000"><br></font></div></div><div><span><font color="#000000"><div class="m_-7614088135182148987boardCommentBody" id="m_-7614088135182148987yui_3_10_3_1_1540463432700_1687" style="font-size:large">
<div class="m_-7614088135182148987comment-text" id="m_-7614088135182148987yui_3_10_3_1_1540463432700_1686"><p>My printer does not print since I upgraded Ubuntu to 18.04.1 about 10 October 2018.</p><p><br></p>
<p>I have followed advice in over 30 emails from several guys using ubuntu-users list without success.</p><p>I still do not know much about linux or cups or debian.</p><p><br>
The error "Filter failed" keeps appearing.</p>
<p>Launchpad bug #35248 looks similar so I finally read some of the advice in  <br>
<a rel="nofollow" href="https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem" target="_blank">https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem</a><br>
and started to do some diagnostic steps but got very lost.</p><p><br></p>
<p>The printer works well if I switch to Windows 7 but that is little use because that has very few apps in it.</p><p>I only use Win 7 for SARS efiling .<br>
I am quite sure this problem can be solved but I only have the skills to do terminal commands that I can copy and paste.</p><p><br></p>
</div></div><div class="m_-7614088135182148987boardCommentBody" style="font-size:large">
<div class="m_-7614088135182148987comment-text"><p>I also tried the simple fix shown in launchpad bug #35248:</p>
<p>sudo sed -i 's/HP (HPLIP)/HP/' /usr/share/ppd/hplip/*</p>
<p>The result is:<br></p></div></div><pre><font size="4">sed: can't read /usr/share/ppd/hplip/*: No such file or directory</font></pre><pre><font size="4"><br></font></pre><pre><font size="4">Please help me get this printer to work again-- <br></font></pre><pre><font size="4"><br></font></pre><pre><font size="4">Thanks & kind regards . Chas</font></pre><pre><font size="4"><br></font></pre>
<div style="font-size:large">Our preferred address is</div>
<a href="mailto:irons.charles@gmail.com" style="font-size:large" target="_blank">irons.charles@gmail.com</a><div style="font-size:large">
Mobile  +2783 588 0028</div></font></span></div></div>
-- <br>
ubuntu-za mailing list<br>
<a href="mailto:ubuntu-za@lists.ubuntu.com" target="_blank">ubuntu-za@lists.ubuntu.com</a><br>
<a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-za" rel="noreferrer" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-za</a><br>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Regards,<br>Anton May</div>