<html><head><style type="text/css"></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div> </div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"> <div style="font-family: arial,helvetica,sans-serif; font-size: 13px;">----- Forwarded Message ---- From: Haneef Bashir <darkfena313@gmail.com> To: "Ubuntu user technical support, not for general discussions" <ubuntu-users@lists.ubuntu.com> Sent: Tue, January 5, 2010 11:12:34 PM Subject: Re: Improving tech support On Wed, Jan 6, 2010 at 4:12 AM, Cyborg Alpha <<a ymailto="mailto:cyborg.alpha.v1@gmail.com" href="mailto:cyborg.alpha.v1@gmail.com">cyborg.alpha.v1@gmail.com</a>> wrote: > The best tech support I've seen, on any platform, is community driven. > > However, if information is missing then a solution may be more difficult > to find, as well - it makes it difficult to track problems. > > Here are a few suggestion; > > 1. at the top of the message should be the users system information, > particularly OS version and if they are on a dual boot system, and if so > what version of Windows. The system information should be kept > through-out the conversation (tread) with other non-essential parts > [snipped]. > > 2. I have found, through observing several tech support groups, that > many people with tech problems are running dual boot (windows & linux) > systems. So here is a tech support trouble shooting flowchart; > > a. Always ensure your data is backed up, off system and not dependent on > back-up software to restore. > b. re-install your version of linux (from CD or DVD) eliminating the > dual boot to only run linux. > c. there is more than enough linux-ware to make it run similar to > windows including finding a MS network (and all systems under that network) > d. if that solves the problem, then the problem exists with the windows > dual boot. Which may not be a linux bug, but a MS hd locking technology > issue. > > I've experienced few issues with clean single boot installs. It took > three re-installs (on a vista laptop) to fully eliminate MS from the hd. > The tech issues that I did experience were due to a lack of information > (and errors) on my part. good advice. i notice that i have less problems with a single install as well. so far so good. thing that i have a problem with is need to use voice chat on instant messengers such as msn and yahoo. i have set to find a work around for that. im thinking about installing windows on another hard drive to use when i need. -- ubuntu-users mailing list <a ymailto="mailto:ubuntu-users@lists.ubuntu.com" href="mailto:ubuntu-users@lists.ubuntu.com">ubuntu-users@lists.ubuntu.com</a> Modify settings or unsubscribe at: <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-users" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-users</a> </div></div> </div> </body></html>