<html><head><style type="text/css"></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div>The first, major improvement should be to send these suggestions to TECH SUPPORT for UBUNTU and not to me. Some how my name got inserted into a tech support E-mail group. I have no knowledge or capability to assist any of these UBUNTU users who are coming to me for hel[p[, from Robert A Watson POOLESGOV3000@YAHOO.COM </div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"> <div style="font-family: arial,helvetica,sans-serif; font-size: 13px;"><hr size="1">From: Cyborg Alpha <cyborg.alpha.v1@gmail.com> To: "Ubuntu user technical support, not for general discussions" <ubuntu-users@lists.ubuntu.com> Sent: Wed, January 6, 2010 12:04:49 AM Subject: Re: Improving tech support Haneef Bashir wrote: > On Wed, Jan 6, 2010 at 4:12 AM, Cyborg Alpha <<a ymailto="mailto:cyborg.alpha.v1@gmail.com" href="mailto:cyborg.alpha.v1@gmail.com">cyborg.alpha.v1@gmail.com</a>> wrote: > >> The best tech support I've seen, on any platform, is community driven. >> >> However, if information is missing then a solution may be more difficult >> to find, as well - it makes it difficult to track problems. >> >> Here are a few suggestion; >> >> 1. at the top of the message should be the users system information, >> particularly OS version and if they are on a dual boot system, and if so >> what version of Windows. The system information should be kept >> through-out the conversation (tread) with other non-essential parts >> [snipped]. >> >> 2. I have found, through observing several tech support groups, that >> many people with tech problems are running dual boot (windows & linux) >> systems. So here is a tech support trouble shooting flowchart; >> >> a. Always ensure your data is backed up, off system and not dependent on >> back-up software to restore. >> b. re-install your version of linux (from CD or DVD) eliminating the >> dual boot to only run linux. >> c. there is more than enough linux-ware to make it run similar to >> windows including finding a MS network (and all systems under that network) >> d. if that solves the problem, then the problem exists with the windows >> dual boot. Which may not be a linux bug, but a MS hd locking technology >> issue. >> >> I've experienced few issues with clean single boot installs. It took >> three re-installs (on a vista laptop) to fully eliminate MS from the hd. >> The tech issues that I did experience were due to a lack of information >> (and errors) on my part. >> > good advice. i notice that i have less problems with a single install > as well. so far so good. thing that i have a problem with is need to > use voice chat on instant messengers such as msn and yahoo. i have set > to find a work around for that. im thinking about installing windows > on another hard drive to use when i need. > > I found kopete to be better than pidgin, because it allows both voice and video chat on msn and yahoo. I can even chat with msn users through my yahoo account. -- Cyborg Alpha, The Evolving Cyborg of the Cybernetics Institute -- ubuntu-users mailing list <a ymailto="mailto:ubuntu-users@lists.ubuntu.com" href="mailto:ubuntu-users@lists.ubuntu.com">ubuntu-users@lists.ubuntu.com</a> Modify settings or unsubscribe at: <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-users" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-users</a> </div></div> </div> </body></html>