Printer install problem

[gene heskett]

On 7/25/23 14:44, Bill wrote:
> HI,
> 
> I'm having a problem getting a printer to print.  I am running 
> Mint-Linux version 21.1 - Mate desktop.  The printer is a HP ENVY 5530. 
> I tested the printer on Windows 11 and it works, so it does not "appear" 
> to a problem with the printer.  I checked on a HP webpage and it says 
> that this printer should run under Linux. The HP webpage is
> 
> *developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index*
> 
> I went to a Linux help page and followed their instructions.  This 
> webpage is
> 
> *systutorials.com/how-to-set-up-hp-printer-drivers-on-linux-mint/**
> *
> This website says that I have the latest version of hplip and to install 
> and run ...
> 
> *sudo aptitude install hplip hplip-gui**
> *
> The printer installation using the hplib-gui seemed to run correctly but 
> the printer doesn't print.  I checked the installation correct using the 
> Mate desktop at system/administration/printers and it shows that the 
> printer was installed.  When I tried to print a test page nothing seemed 
> to happen.  I checked the printer queue and it says ...
> 
> *Document = test page / printer = ENVY_5530 / status = pending*
> 
> I tried to use a XED simple document and this also did not print
> 
> *Document = test_file / printer = ENVY_5530 / status = processing*
> 
> Obviously, the printer is recognized and installed but probably 
> incorrectly.  What can I do to get the printer to work?
> 
If you need to use the hp drivers, the first step to do is "sudo apt 
purge cups-browsed", its over-riding your hplip install with its own 
broken one size fits all (but doesn't) drivers, blocking hplip's access 
in the process. I've got to do that for both of my brother printers, 
which work to their full advertised capability with the brother drivers 
available for free from the brother-america site.
> 

Cheers, Gene Heskett.
-- 
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-Ed Howdershelt (Author, 1940)
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  - Louis D. Brandeis
Genes Web page <http://geneslinuxbox.net:6309/>