Settings

[Bob]

** Reply to message from Liam Proven <lproven at gmail.com> on Wed, 10 Oct 2018
11:33:26 +0200

> On Tue, 9 Oct 2018 at 22:47, Bob <ubuntu-qygzanxc at listemail.net> wrote:
> >
> > That is why I did not ask for help using the display through an HDMI
> > connection, just stated I needed to wait for a fix.
> 
> OK, fair enough.
> 
> For what it's worth -- my take on something like this would be:
> "something is wrong here and I need to find out what it is and if I
> can fix it". A problem with using a port is a problem, full stop. The
> fact that it _manifests_ as mouse issues and the screen is OK doesn't
> mean "don't worry about it" -- it means there's a problem to
> investigate.
> 
> > This has an Intel Pentium CPU N3710 quad core with Intel HD Graphics 405
> > (Braswell)
> 
> OK.
> 
> Can you give me the full exact model number? It's probably on a
> sticker on the bottom of the case.
> 
> > > Open "software & updates". Click the "additional drivers" tab. Enable
> > > any additional options that you can. Reboot.
> >
> >  The additional drivers list is empty.  I did not see anything to enable.
> 
> OK, well that's good, actually, inasmuch as it rules out one avenue to explore.
> 
> > I think it is running X.org.  I do not know where to check if it is running
> > X.11 or X.org.
> >
> > OK I will try Wayland.
> 
> So you found it? :-)
> 
> > > And as I always say, ensure that you are on the latest system firmware
> > > for your machine.
> >
> > As I understand it Ubuntu automatically updates the Intel firmware.  Correct me
> > if I am wrong.
> 
> What? No! Not at all. If it did, it would not be something I always
> say, would it?
> 
> Firmware updates are, generally, something you must manually do
> yourself, from Windows or booted off a USB key or something.
> 
> Even in Windows, where you have a supported tool, and a program to
> check, and you run the check, it's not automatic. e.g. my own Thinkpad
> X220, which I recently discovered to my great surprise actually has
> UEFI, and dual-boots the latest Win10, and has the Lenovo System
> Checker (or whatever it's called) installed.
> 
> I only boot Windows once in a few months. Lots of updates then follow.
> The Lenovo tool runs automatically and checks. It never found new
> firmware.
> 
> But nonetheless, there _was_ newer firmware and a couple of months ago
> I had to download it myself and install it myself.
> 
> (It didn't change anything, but I like to keep current.)
> 
> Give me the _exact_ model number and find out what version your
> firmware is -- go into it and look for an "about" screen or version
> number -- and  I will find the current one and tell you if you need to
> update.

ASUS model X541SA-PD0703X

BIOS Vendor	American Megatrends
Version		301
GOP Version	8.0.1038
EC Version	FOBS0600

-- 
Robert Blair


We hang the petty thieves and appoint the great ones to public office.  -- Aesop