Pitfalls of the Ubuntu bug tracker - Was: volume past 100% and vol control

[C de-Avillez]

On Tue, 9 Feb 2016 14:32:08 +0100
Ralf Mardorf <silver.bullet at zoho.com> wrote:

<snip/>

> Assumed claws-mail shouldn't filter spam correctly and I would click
> on claws, how does the command line tool recognise that the buggy
> package is claws-mail-bogofilter?

It does not. I knows the issue is with claws-mail, and will report a bug
under claws-mail.

And, before you raise an objection, this is good enough. A triager, or
a developer, can set it right. Nothing lost.

> 
> As somebody with years of experiences, who never used Unity and never
> used pulseaudio, even while my domain is audio (pro-audio), I couldn't
> tell the OP if the culprit is the package "indicator-sound" or the
> package "pavucontrol" and actually I was the only one who at least
> mentioned that it likely is one of those packages, nobody else of the
> community mentioned that it definitively is not the package
> "ubuntu-wallpapers".

Then you open your bug against indicator-sound, or pavucontrol (*if*
you have it installed), or whatever else is your best guess for the
package. You do not need to waste an inordinate amount of time trying
to find the correct package (or even the correct error!). As long as
you provide enough information.

And, if I may ask, how is that directly opening a bug in launchpad makes
is better/easier to find the correct package? I posit it does not.

> 
> In this case your assumption is proved to be wrong. Even if it would
> be correct, it would require to use this mailing list in combination
> with auto-bug-reporting tools that check your mobo ID for absolutely
> no good reason, that might collect passwords unencrypted, in plain
> text.

Can we please stop with FUD? You never used it. You never looked at the
apport hooks. You have no idea of what it collects, or not. Please rest
assured we have NO interest in your mobo ids. We do not care about
that, in a bug.

> 
> If you take a look at good bug trackers, then you would notice that
> it's less complicated and that they ask a novice to post a log file,
> but first to to remove all passwords, let alone that nobody is
> interested in you mobos ID.

Yeah. We try *very* hard to steer people off directly entering bugs in
LP. A *very* good reason is that a LOT of times people directly enter
incorrect data. This is one of the reasons of why we try to get
developers interested in apport. Nobody better than a
developer/maintainer to state what data is important to collect.

Please. Enough.

..C..
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