Cannot mount USB Mass Storage Device in Canon Compact Camera and USB External Harddisks in Ubuntu 14.04 LTS

[Teo En Ming]

On 17/09/2014 03:46, Colin Law wrote:
> On 16 September 2014 20:30, Teo En Ming
> <singapore.mr.teo.en.ming at gmail.com> wrote:
>> Hi,
>>
>> Recently I helped my friend assemble his desktop computer. His motherboard
>> is the Asus H97 Pro. I installed Ubuntu 14.04 LTS on his desktop computer.
>>
>> Then I tried to plug in his Canon compact camera using a USB cable.
>> Executing "dmesg" shows that the Canon compact camera was detected. But
>> Ubuntu is unable to mount the USB mass storage device in the Canon compact
>> camera.
>>
>> Subsequently, I tried to plug in his USB external harddisk. Executing
>> "dmesg" again shows that the USB external harddisk was detected, but Ubuntu
>> cannot mount the USB mass storage device.
>>
>> Is this a Ubuntu 14.04 LTS bug? Because my friend told me he can mount the
>> Canon compact camera and USB external harddisk in Ubuntu 12.04 LTS.
> Post what you see in dmesg for the two devices.
>
> Colin
>

I am sorry but I don't have access to my friend's computer right now. Is 
the problem reproducible in your Ubuntu 14.04 LTS installation?

Thank you.

-- 
Yours sincerely,

Teo En Ming