Connection is untrusted puzzle

[JD]

On 01/06/2013 10:27 AM, JD wrote:
>
> On 01/06/2013 09:31 AM, Jim Byrnes wrote:
>> I just tried to access a financial site on 12.04 using Firefox 17.0.1 
>> - Canonical - 1.0 and was told the connection was untrusted because:
>>
>> not-its-real-name.com uses an invalid security certificate.
>>
>> The certificate is not trusted because no issuer chain was provided.
>>
>> (Error code: sec_error_unknown_issuer)
>>
>>
>> On the same desktop machine running 10.04 using Firefox 17.0.1 - 
>> manually installed I get no warning and can connect as usual.
>>
>> On my laptop running 12.04 - Firefox 17.0.1 - Canonical - 1.0 I get 
>> no warning and can connect as usual.
>>
>> I have compared the Security and Encryption settings between the 3 
>> machines and see no differences.  The certificate is from GeoTrust if 
>> that makes a difference.
>>
>> Anyone have any ideas where to look to fix this?
>>
>> Thanks,  Jim
>>
>>
> Do you have a certificate monitoring add-on or plugin?
> Check your browser's add-on's, Plugins and Extensions.
Also, on your browswer:
Edit -> Preferences -> Advanced
     Under Certificates, be sure that 'Select one automatically' is checked.
Then, click on View Certificates.
You should see GeoTrust among allowed certificate issuer.

Retry to browse to that site.