Hardware question from "fly-over country"

[W. Scott Lockwood III]

-----Original Message-----
From: ubuntu-users-bounces at lists.ubuntu.com
[mailto:ubuntu-users-bounces at lists.ubuntu.com] On Behalf Of Cybe R. Wizard
Sent: Monday, November 28, 2011 10:00 PM
To: ubuntu-users at lists.ubuntu.com
Subject: Re: Hardware question from "fly-over country"

Hiya, Richard, I'm in Jeff. County just south of St Louie.

I don't know about that particular box but...
I bought Elder Daughter a top-of-the-line Dell laptop with all the goodies
to take off to Rollins College in 2001.  Because she'd be a half-a-continent
away I bought the on-site next-day service pack for the full four years.
The box died before her second year completed.  A call got a service tech
within a /week/.  He changed the hard drive.  No joy.  Numerous calls got a
service tech (not the same one) within a week each time.  /NEVER/ was a tech
there the next day.  He changed the hard drive and the screen (for some
reason, the screen worked fine).  No joy.  She came home for summer break.
We called and called, got tech after tech, they all wanted to install a new
hard drive.
/After the whole summer break/ Dell finally admitted they should just give
us a new box.  It came bare-bones without the extra DVD drive we originally
ordered (that one would no longer fit the new box), the floppy drive (same
problem of fit), the Zip drive (wouldn't fit the case), the extra battery
(same fitting problem), the extra RAM and the large hard drive we had
originally ordered.  

Their reason?  We were getting a CPU upgrade. We didn't want a CPU upgrade;
we wanted the functionality for which we had paid.  We wanted same-day,
on-site service for which we'd paid. We bought her a new Hewlett-Packard
laptop in 2003 with which to finish college. I'd never again sully my hands
with a Dell. The 2003 HP still works fine. Of course, YMMV.  HTH.

Cybe R. Wizard
--
Jeff,

Wow. Totally not my experience. Of course, I'm in a corporate environment,
and all our servers are Dell. They don't screw around with us like that.

And I will have to let you know the next time I'm in town to buy spices at
Soulard Market. :-) I would like to meet you after all this time. :-)


--
W. Scott Lockwood III