Serious Bug in Lucid Lynx OpenOffice Writer

[C de-Avillez]

On Sat, 11 Sep 2010 21:37:30 -0400
Justin Gruenberg <justin.gruenberg at gmail.com> wrote:

(Using Justin's response as a shortcut)

> On Sat, Sep 11, 2010 at 9:15 PM,  <clintin at linuxmail.org> wrote:

> > Ubuntu 10.04 OpenOffice Writer 3.2 (Oracle splash screen) crashes
> > when saving a WindowsXP.doc in rtf.  When I start up OO Writer, it
> > does recover the file only to crash on the next save.  OO 3.2 on
> > Fedora 13 does not crash when performing the same operation.  I
> > have had to install Abiword as a work-around for something that
> > shouldn't be a problem or cause an application crash.  No, I am
> > not going to report the bug through Launch Pad because it is not
> > simple and I assume that since I have duplicated this crash on
> > three different computers running 10.04, so I know it can be
> > duplicated by the powers that be and fixed.  Not being able to
> > save an rich text file in OO Writer is very serious and can be
> > cause not to recommend or use 10.04 if a person needs this
> > capability.  This is not a troll but a serious report of a serious
> > bug in 10.04 and using OO Writer.  It needs to be fixed.

Why? If you are not even willing to report it on the Ubuntu bug
tracking system (a.k.a. launchpad), why would you expect it to be
fixed? If it is serious, it deserves a bug report. Otherwise, I am
afraid, it is just a troll, no matter what you say.

> This is not the place to report bugs.  The majority of users on this
> list are not developers, and won't fix it.  For any developers on
> this list, they probably will ignore this since they have enough on
> their plate and this isn't in their normal workflow.  If this is
> such a serious issue, report it on launchpad.

Indeed, correct on *all* points.

> You should include some extra info in your bug report, too.  Is this
> every .doc file opened and saved as a .rtf? What program created the
> .doc? Can you make a simple test case .doc that crashes OO.o which
> should work?

This would be fantastic. Having a clear error report, with steps to
reproduce, and/or an example test case, would make the bug report much
more easier to work on. Full version strings, please. "Oracle splash
screen" does not really pinpoint the OO version ('dpkg -l openoffice\*
| egrep ^ii' gets it, as does opening the bug via 'ubuntu-bug
openoffice.org-writer'. In fact, using 'ubuntu-bug' is the preferred
way to open a bug report).

Cheers,
-- 
C de-Avillez
IRC: hggdh

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