Improving tech support
cyborg.alpha.v1 at gmail.com
Wed Jan 6 01:12:42 UTC 2010
The best tech support I've seen, on any platform, is community driven.
However, if information is missing then a solution may be more difficult
to find, as well - it makes it difficult to track problems.
Here are a few suggestion;
1. at the top of the message should be the users system information,
particularly OS version and if they are on a dual boot system, and if so
what version of Windows. The system information should be kept
through-out the conversation (tread) with other non-essential parts
2. I have found, through observing several tech support groups, that
many people with tech problems are running dual boot (windows & linux)
systems. So here is a tech support trouble shooting flowchart;
a. Always ensure your data is backed up, off system and not dependent on
back-up software to restore.
b. re-install your version of linux (from CD or DVD) eliminating the
dual boot to only run linux.
c. there is more than enough linux-ware to make it run similar to
windows including finding a MS network (and all systems under that network)
d. if that solves the problem, then the problem exists with the windows
dual boot. Which may not be a linux bug, but a MS hd locking technology
I've experienced few issues with clean single boot installs. It took
three re-installs (on a vista laptop) to fully eliminate MS from the hd.
The tech issues that I did experience were due to a lack of information
(and errors) on my part.
My system config;
Was Ubuntu Karmic
Firefox (working flash), TBird, Kopete (with working webcam)
attached to smb (MS) network
More information about the ubuntu-users