[rt.canonical.com #25262] AutoReply: CONCLUSION: What's this landscape stuff about?

Derek Broughton derek at pointerstop.ca
Thu Sep 10 13:31:03 UTC 2009


Ubuntu Support via RT wrote:

> 
> We've received your email to support at canonical.com to our now outdated
> ticketing system. This unused system has assigned ticket number 25262 to
> it.
> 
> PLEASE BE AWARE THAT THIS TICKETING SYSTEM IS UNUSED AND IGNORED.
> 
> PLEASE DO NOT EXPECT A RESPONSE TO THIS ISSUE.
> 
> The support e-mail address you used has been superceded by our
> self-service web portal. Please use this portal to file this and any other
> future issues.
> 
> Alternatively, you may phone us for instant support. The web portal and
> support phone numbers are available here:
> 
> http://www.canonical.com/login
> 
> Thanks for using Ubuntu!
> 
>                         Thank you,
>                         support at canonical.com

I love it.  I realize this support option was probably largely unneeded by 
the sort of people who would use it.  The ones who need support would prefer 
web fora, but it still seems regressive enough to belong to certain other 
software providers...
-- 
derek






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