Need assistance

[CLIFFORD ILKAY]

Karl F. Larsen wrote:
> CLIFFORD ILKAY wrote:
>> Karl F. Larsen wrote:
>>   
>>>     My advice is to take the Laptop back to where you bought it and get 
>>> all your money back. It's clear Dell has no idea how to fix the WiFi and 
>>> that is criminal! If they sell it as having WiFi you can take them to court.
>>>     
>> Why recommend a "shoot first and ask questions later" strategy first?
>> It's needlessly antagonistic and certainly does nothing to advance the
>> cause of Linux at Dell.
>
>     You were/are not a business man.

Only a fool would jump to such a conclusion based on what I've written.

> I was and it was a rule that if you 
> spent a lot of money for a product for your company, if it fails to work 
> call the indicated number. If they can't give you support you ask for 
> permission to return the item. If they plead ignorance you ask to speak 
> to their boss. At some point you will get support. Or, you take them to 
> court.

If the loser in a civil action had to pay court costs and legal fees of
the winner, as is the case in many other countries, you would be much
less inclined to go running to Daddy (the courts) for disputes that can
and should be resolved amicably outside of a courtroom.

>     As you know today the help is outsourced to somewhere in Africa, and 
> the voice you hear is not speaking English :-(

Facts not in evidence. If they are outsourcing their support anywhere,
it would more likely be India, not Africa.
-- 
Regards,

Clifford Ilkay
Dinamis
1419-3266 Yonge St.
Toronto, ON
Canada  M4N 3P6

<http://dinamis.com>
+1 416-410-3326
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